Senior Product Management Specialist

About the Company

Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Companys brands: Budget Blinds The Tailored Closet PremierGarage AdvantaClean Kitchen Tune-Up Bath Tune-Up Two Maids Aussie Pet Mobile Lightspeed Restoration and Concrete Craft are consistently rated at the top of their categories and supported by more than 2500 franchise territories.

Home Franchise Concepts is a subsidiary of JM Family Enterprises a family-owned professionally managed diversified automotive company.

A few of the Companys many accolades and awards include:

• Entrepreneurs Franchise 500
• Entrepreneurs Franchise 500 Best in Category
• Entrepreneurs Top Low-Cost Franchise
• Entrepreneurs Top New & Emerging Franchises
• Entrepreneurs Top Home-based Franchises
• Entrepreneurs Top 100 Global Franchises

You can learn more about Home Franchise Concepts on ourCareers page.

Summary

The Senior ProductManagementSpecialistis responsible forsupporting the commercial success ongoing management and operational alignment of Budget Blinds Vendor Alliance Partners (VAPs). This role supports the end-to-end vendor relationship from onboarding through ongoing performance management ensuring vendors are positioned to grow sales support franchisees and deliver value to the system.

This position serves as a primary point of contact for assigned Vendor Alliance Partners and acts as an internal coordinator across Product Management Catalog Management Marketing Finance Technology and Vendor Alliance teams. The role is business-facing and relationship-driven with responsibility for vendor coordination performance reporting promotional execution financial insights and overall vendor health in alignment with strategic direction set by Product leadership.

Supervisory Responsibilities

• This position has no direct reports

Duties and Responsibilities

Vendor Onboarding & Qualification (Business Support)

• Product Managers retain primary ownership of vendor onboarding activities including vendor qualification assortment definition pricing alignment stakeholder coordination and ensuring catalog and business readiness for beta. The Senior Product Manager Specialist supports this process by partnering closely with Product Managers and vendors to facilitate coordination provide commercial input and help ensure a smooth progression into beta and launch phases.
• Coordinate vendor introductions and onboarding meetings with internal stakeholders and vendor leadership.
• Partner with the Product Management team to ensure vendors are prepared to progress into technical onboarding once business approval is complete.
• Support vendor readiness from a business standpoint prior to beta or launch including alignment on commercial terms programs and expectations.

Vendor Relationship Meetings & Issue Management

• Serve as a primary relationship contact and day-to-day liaison for assigned Vendor Alliance Partners.
• Coordinate and lead recurring vendor meetings including monthly check-in meetings and Quarterly Business Reviews (QBRs) focused on performance issues opportunities and alignment.
• Manage vendor-related issues from an operational and business perspective including order-related issues escalations and coordination with Product Management for resolution.
• Identify vendor performance risks and opportunities and support corrective action plans or growth initiatives as appropriate.
• Collaborate with Vendor Alliance Partners on vendor compliance suspensions reinstatements and adherence to alliance standards.

Sales Performance Forecasting & Analytics

• Monitor vendor sales performance and trends using DOMO including weekly monthly and year-to-date (YTD) reporting.
• Prepare and review sales performance and financial reports identifying insights risks and opportunities across historical results and forward-looking projections.
• Partner with Finance and Product leadership to support sales forecasting and financial planning including bottoms-up vendor forecasts validation of financial assumptions and identification of potential risks or upside opportunities relative to the financial plan.
• Leverage data and trend analysis to inform vendor discussions decision-making and prioritization.
• Provide performance and forecast updates to Product leadership and cross-functional stakeholders.

Promotions Programs & Marketing Coordination

• Support and coordinate vendor promotional activity including flex promotions annual vendor promotions and vendor programs in partnership with Product Managers Marketing and vendors.
• Collaborate with Marketing and Product to plan execute and communicate promotions and vendor programs ensuring clear franchise-facing messaging and operational readiness.
• Maintain and manage the annual vendor promotional calendar coordinating timing dependencies and communications across internal teams and vendors.
• Ensure promotional activities align with vendor agreements approved program structures system capabilities and franchise communications.

Rebates Financial Programs & Revenue Reporting

• Partner with Finance and Accounting by leveraging rebate and sales reports to support vendor and product performance reporting analysis and decision-making.
• Coordinate and distribute monthly rebate and revenue reporting for visibility into vendor performance and program effectiveness without direct ownership of rebate collection or reconciliation.
• Ensure rebate-related reporting and communications are accurate timely and aligned with vendor agreements escalating discrepancies or issues to Finance or Accounting as needed.

Samples Product Ordering & Support Requests

• Coordinate vendor product and sample ordering in support of business needs including photo shoots marketing initiatives internal reviews training and associate requests.
• Partner with Product Marketing and vendors to ensure sample availability timely delivery and appropriate usage.
• Maintain visibility into sample-related requests to support prioritization and budget awareness.

Vendor Events Training & Convention Support

• Coordinate vendor participation in system-wide events including convention vendor summits and internal meetings.
• Partner with vendors on training coordination including breakout sessions educational content and support for convention and franchise events.
• Manage vendor logistics communications and alignment in collaboration with the Events team Marketing Product and Operations.

Vendor & Franchise Communications

• Coordinate vendor-facing and franchise-facing communications related to vendor programs performance updates and operational initiatives.
• Support vendor communications related to franchise lifecycle events including franchise openings closings transfers and status changes.
• Ensure communications are timely accurate and aligned with Product Operations and Communications teams.

Cross-Functional Leadership & Alignment

• Act as an internal coordinator for vendor-related initiatives aligning Product Catalog Management Marketing Finance Technology and Vendor Alliance teams.
• Partner closely with Catalog Management during onboarding beta and launches while maintaining a clear separation between business coordination and technical execution.
• Escalate risks issues and decisions to Product leadership as appropriate.

Additional Responsibilities

• Perform other duties and support cross-functional initiatives as assigned based on evolving business needs.

Required Skills & Abilities

• Ability to analyze quantitative and qualitative data and apply insights to decision-making.
• Strong organizational skills with attention to detail and follow-through.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Professional judgment and discretion when handling sensitive or confidential information.

Education and Experience

• Bachelors degree in Business Marketing Supply Chain or a related field or equivalent professional experience and
• Minimum of five (5) years of experience in vendor management partner management product operations or commercial roles or
• A combination of education and experience.
• Strong relationship management communication analytical and problem-solving skills.
• Demonstrated ability to work effectively in a cross-functional matrixed organization.
• Experience in franchising home services or building products industries.
• Familiarity with vendor rebate programs promotional funding models forecasting and performance analytics.
• Experience working with vendor alliance or product management teams.

Physical Requirements

• Light-duty work environment primarily office-based with minimal physical exertion.
• Ability to sit for extended periods while working on a computer.
• Occasional standing or walking for presentations or facilitation.
• Ability to lift and carry up to 15 lbs occasionally.
• Hybrid model Work from the office on Tues/Wed/Thurs and from home on Mon/Fri.
• Up to 5% travel may be required

To perform this job successfully an individual must be able to perform each essential job function satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Home Franchise Concepts we offer a highly competitive benefits package designed to support you and your family. Our offerings include medical dental and vision insurance Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and supplemental life insurance. Associates are also eligible for an annual discretionary bonus and can participate in our 401(k) retirement plan which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two addition we provide 10 paid holidays 8 paid hours for associates to volunteer in their community and open time off to support work-life balance. During the interview process our Talent team will be happy to share more details about our benefits and career development opportunities.

HOME FRANCHISE CONCEPTS IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Home Franchise Concepts is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process please contact HFCs Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance.

#HFCGO25

#LI-Hybrid

Required Experience:

Senior IC