Senior Service Delivery Manager

Crestpoint Real Estate Investments

Job Location:

Toronto - Canada

Monthly Salary: $ 160000 - 175000

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior ServiceDeliveryManager Information Technology

Connor Clark & Lunn Financial Group Ltd
Toronto ON

Interested in joining one of Canadas top performing asset managers We are looking for a SeniorServiceDeliveryManager (IT)for an existing vacancy in our IT department. Responsible for leading the delivery quality and continual improvement of IT services for internal stakeholders and business units. This role acts as the primary liaison between technology teams and the organization ensuring IT services align with business needsmeetingperformance expectations and following consistent service management practices.

The ServiceDeliveryManager will build and develop a high-performing client services team champion service excellence and ensure effective practices across incident request problem change asset and knowledge management. This position ensures that IT delivers a consistent reliable and business-aligned service experience. By developing a strong client service function and implementing effective service management practices the Client Service Manager will significantly improve service quality stakeholder satisfaction and operational maturity across the organization.The ideal candidate combines strong technical understanding with exceptional communication leadership and service delivery officesoperateon a hybrid model with three days in-office.

What You Will Do

Service Management & Governance

Maintain consistent service management practices across the organization and drive excellence in incident request problem change asset knowledge and service level management. Ensure services have defined ownership documented procedures and measurable performance targets while promoting simplified standardized and repeatable processes.

Service Operations & Performance

Oversee daily IT service operations ensuringtimelyresolution of incidents and requests and adherence to SLAs and quality standards. Monitor operational metrics and trends tomaintainservice stability and leadmajorincident management including coordination communication and root cause analysis.

Technical Understanding & Collaboration

Maintain strong technical awareness across infrastructure applications cloud and end-user technologies. Collaborate with technical teams to evaluate tools enhance workflows resolve recurring issues andparticipatein designing new or evolving IT services. Bridge communication between technical SMEs and non-technical as the primary escalation point for IT support teams ensuring smooth delivery of services across Level 1-3operational supportincluding oversight of technical engineers.

Continuous Improvement & Innovation

Use data stakeholder feedback and operational insights to drive ongoing service and efficiency opportunities standardizedocumentationand support practices and promote best practices that elevate operational maturity and overall service quality.

Vendor & Contract Management

Manage external service providers to ensure service quality and contractual compliance. Support vendor evaluations renewals and performance reviews ensuring third-party services integrate smoothly with internal processes and expectations.

What you bring

Bachelors degree in Information Technology Business or related field; or equivalent experience.

10 years of experience in IT service management service delivery or client services roles.

5 years of experience leading teams in a technology or service-oriented environment.

Familiarity with ITIL or similar service management methodologies is an asset.

Strong understanding of IT infrastructure applications cloud platforms networking and security fundamentals.

Experience with IT service management tools (such as ServiceNowFreshservice Jira Service Management etc.).

Knowledge of monitoring incident response and asset lifecycle management.

Excellent communication skills with the ability to work effectively across all organizational levels.

Strong leadership coaching and mentoring capabilities.

Ability to break down complex technical issues for non-technical stakeholders.

Strong analytical thinking problem-solving and decision-making abilities.

Proven ability to manage multiple priorities in a dynamic environment.

The salary range for this position is $160000 - $175000. The salary rangeprovidedreflects the base salary range for this position as required by addition there is an annual performance bonus which contributes to the total compensation for this position. Further questions may be directed to the HR team during the interview process.

About Connor Clark & Lunn Financial Group

At CC&L Financial Group we understand the value of opportunity for our clients and our team. Independent and employee-owned we partner with investment professionals to grow successful asset management businesses giving them the space to innovate and truly make an impact.

With more than 40 years of history and offices across Canada and in the US the UK and India CC&L Financial Group and our multi-boutique family of affiliate firms collectively manage overCAD$180 billionin client assets providing a diverse range of traditional and alternative investment products and solutions to institutional high-net-worth and retail clients.

For a closer look at how you can build your career with us we invite you to explore.

Connor Clark & Lunn Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender ethnicity religion sexual orientation or expression disability or age.

We thank all applicants in advance for their interest but only those candidates shortlisted for interviews will be contacted.No telephone calls or recruitment agencies will be accepted.

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Required Experience:

Manager

Senior ServiceDeliveryManager Information TechnologyConnor Clark & Lunn Financial Group LtdToronto ONInterested in joining one of Canadas top performing asset managers We are looking for a SeniorServiceDeliveryManager (IT)for an existing vacancy in our IT department. Responsible for leading the del...