Transfer- CommunicationsOperations Dispatcher Level III

Class Code 27747: Communications/Operations Dispatcher Level I/II

Transfer job postings are for County of Sacramento employees only.
In order to be qualified for a transfer:
1. You must meet the Minimum Qualifications of the new job.
2. The difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.

There are three different transfer types that you may qualify for: interdepartmental transfer interclass transfer and voluntary demotion. These different transfer types are defined as:

• Interdepartmental transfer - a transfer in the same class from one County department to another.
• Interclass transfer - a transfer from one job class to a different job addition the difference between the top salary steps (the highest pay rate within the range of pay) of your current job class and the job class that you intend to transfer into must be less than 5%.
• Voluntary demotion - a transfer into a job class that pays less than 95% of your current class salary.

Knowledge of

• Office procedures methods and equipment used within a communications center including computers and applicable software applications multi-channel radios telephone communication consoles with multiple lines and other communications equipment
• Radio codes
• Rules regulations and dispatch procedures related to non-emergency and emergency/trouble service calls
• Map and GIS reading for major streets highways and districts in City/County
• Federal communication rules and regulations
• Report writing techniques for basic report preparation
• English usage spelling grammar and punctuation
• Principles of effective customer service

• Operate a computer aided dispatch system multi-channel radio and/or telephone and other communications equipment
• Communicate clearly and concisely both verbally and in writing
• Respond quickly and calmly to emergency and other stressful situations
• Prioritize plan coordinate and organize simultaneous incidents and assignments
• Receive and transmit information accurately
• Notify and dispatch to multiple agencies quickly
• Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations
• Learn geography of County/City areas; read and locate main geographical reference points
• Learn and perform the principles and techniques of radio communication
• Follow written and verbal directions policies and procedures
• Work with frequent interruptions
• Memorize numbers and locations
• Develop and maintain cooperative effective working relationships with others
• Interpret and apply applicable federal state and local laws codes and regulations
• Apply customer service skills including the identification of customer needs and follow up with customers as needed based on departmental requests

Minimum Qualifications

Either: 1. Six (6) months of full-time paid experience performing work where the primary duties included use of a computer and contact with the public via telephone and/or in person and/or an assignment providing customer service and resolving queries and/or work experience with closely related duties.

Or: 2. Six (6) months of full time paid experience in radio dispatching call directing or operating communication equipment such as radio transmitter and receiver or radiotelephone; involving public contact while receiving recording and transmitting messages.

Note: The word experience referenced in the minimum qualifications means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications

Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602 Personnel Policies and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidates ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks credit history checks where authorized by Labor Code section 1024.5 Social Security Number verification professional license/registration verification military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection obtaining such information the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Physical Requirements:
Positions in this class require the incumbents to be able to:

• Have sufficient hearing to perform all the required duties.
• Have sufficient color vision to perform all the required duties.
• Good hand/eye coordination and finger dexterity.
• Work in a confined environment.
• Wear head-sets that restrict physical movement in the work area.
• Sit and view video displays for extended periods of time.

• Work weekends holidays and shift assignments.

How to Apply

The County of Sacramento application form and responses to the Supplemental Questions are to be completed and submitted online.

Please remember:

• If you have previously applied online for a County job you must use the same Username account.
• Do not share your Username account with anyone else.
• If any additional documentation (such as copies of transcripts etc.) is required you will be contacted.
• Resumes may be attached to your submitted application however a notation of See Resume will not be accepted for the information requested on the application or the Supplemental Questions.
• Your application will be considered incomplete if the required information is not filled out in its entirety.
• Any notifications from the Employment Office about your Transfer application will be sent to you by email. Notices can also be accessed in your inbox.