IT Support Analyst

THE ROLE

The IT Support Analyst is the first point of contact for IT incidents and service requests providing first and secondline support to colleagues and supporting the smooth operation of IT Audio Visual (AV) and network infrastructure. The role safeguards business continuity and user productivity by troubleshooting issues maintaining core systems and delivering a high standard of customer service across a global business.

You will work closely with Operations & Infrastructure Design & Engineering and Data & AI teams to support enterprise platforms including Microsoft Azure M365 Snowflake NetSuite Anaplan and associated integrations.

KEY RESPONSIBILITIES

Service & Support

• Monitor and triage ITSM (Freshdesk) tickets; own incidents and service requests through to resolution.
• Provide first and secondline support to staff; occasional outofhours/holiday cover as needed.
• Deliver remote support to other geographies; act as the local handson resource for the Italy office.

User Lifecycle & Workplace

• Onboard and offboard employees; configure workstations install applications and set up mobile devices and peripherals.
• Maintain asset records (hardware/software) and ensure device hygiene (patching updates antimalware).

Networks Security & Systems

• Administer local/global networks (WAN/LAN/WiFi); troubleshoot connectivity and performance issues.
• Support telephony dooraccess and CCTV systems; ensure appropriate physical/virtual access controls are in place.
• Execute lowlevel file/folder management data migrations and backup monitoring; escalate where required.
• Assist with regular software/hardware upgrades and general system maintenance; contribute to change/control procedures.

Administration & Ways of Working

• Maintain ticket documentation and knowledge base articles; support content change requests (e.g. internal sites).
• Follow Group policies and standards; uphold confidentiality and discretion at all times.

SKILLS & COMPETENCIES

To be successful in this role you will demonstrate:

• Customer focus & communication: Clear empathetic support in person on calls and in writing.
• Time management & prioritisation: Ability to manage workload in a fastpaced environment.
• Problemsolving: Structured diagnosis rootcause analysis and effective resolution.
• Collaboration & flexibility: Comfortable working across teams and taking on new tasks.
• Continuous learning: Intellectual curiosity and willingness to improve tools processes and user experience.
• Data/IT literacy: Competent with IT systems and data handling (including intermediate Excel).
• Passion for sustainability and alignment with NextEnergy Group values.

EXPERIENCE & QUALIFICATIONS

• Prior experience in an office-based IT support role (1st/2nd line) within a global or multisite context.
• Familiarity with Azure/Active Directory Microsoft 365 basic networking and endpoint management; Linux exposure desirable.
• Working knowledge of IT service management tools (e.g. Freshdesk) and standard ITIL practices.
• Good written and spoken English; Italian language skills required for local support.
• The right to work in the country where based (UK)

WHAT WE OFFER

• A market-competitive salary with additional benefits
• A busy role in a supportive team with plenty of opportunities to learn
• International scope we operate in over 8 countries
• Hybrid working we will need you in the central London office at least twice a week but you will normally be able to work remotely for the remainder of the week
• Annual discretionary bonus

HOW TO APPLY

If you are interested in this opportunity please follow the link to apply or send your application to If you have been shortlisted for the next stage we will be in contact within 14 days.

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DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences life experiences knowledge innovation self-expression and talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race color ancestry social background religion gender national origin sexual orientation age citizenship marital status disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector. Since its inception it has been active in the development construction and ownership of solar assets across multiple jurisdictions. NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management) WiseEnergy (Operating Asset Management) and Starlight (Asset Development).

NextEnergy Capital manages the Groups investment activities and has invested in over 520 solar plants exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange NESF manages 102 solar and energy storage assets in the UK and Italy with a total installed capacity of 983MW and a gross asset value of 1014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy successfully divested in January 2022 delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g. US Spain Italy) with $896m raised exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK with 600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date it has raised $745m targeting $1.5bn ($2bn ceiling).

WiseEnergy is NextEnergy Groups operating asset manager. WiseEnergy is a leading specialist operating asset manager in the solar sector. Since its founding WiseEnergy has provided solar asset management monitoring technical due diligence and under construction services to over 1500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW. WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector.

Starlight is NextEnergy Groups development company that is active in the development phase of solar projects. It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators startup accelerators universities and research centers supporting projects that address global challenges in crucial areas such as Climate Change Energy Transition CO2 Capture and Sequestration Circular Economy Sustainable Cities Sustainable Mobility Sustainable Fashion Waste Management Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016 in 8 years of operation the foundation has donated more than 1.2 million supporting over 30 projects in 27 different countries around the world.