B2B Customer Support Assistant Manager
Share
Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About CookUnity:
Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today CookUnity delivers 50 million meals a year from the industrys best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.
Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.
If that mission has you hungry in more ways than one youve found the right job posting.
About the Team:
The B2B Operations team is responsible for scaling and delivering CookUnitys new business verticals such as Smart Fridge and Cold Meal programs across corporate and healthcare environments. The team collaborates closely with B2C operations product and customer experience to ensure seamless execution operational reliability and scalable systems that support growth.
The role:
The Customer Support Assistant Manager B2B is responsible for building and scaling the B2B customer support operating model with a strong focus on process design structure and continuous improvement. This role will establish the foundations required to support B2B Corporate clients at scale enable live support across B2B platforms and prepare the organization for the integration of B2B Corporate CX into Core (B2C) CX. Healthcare support remains a dedicated B2B function and is a key part of this roles scope.
This is primarily a builder and operator role with limited hands-on support involvement during incidents or peak volume periods
Responsibilities:
- Design document and continuously improve end-to-end CX processes for B2B Corporate and Healthcare support including ticketing live support escalations and incident management
- Partner with Product and Tech teams to enable and operate live support across B2B platforms and the Fraiche app
- Define and maintain service standards including SLAs SOPs escalation paths and quality guidelines
- Build and maintain CX documentation and playbooks including ICP-specific workflows and Healthcare support protocols (based on client requirements)
- Design the CX workforce model support hiring and onboarding and ensure appropriate coverage across channels
- Monitor CX performance using CSAT response times resolution times and volume trends; translate insights into operational improvements
- Strengthen Healthcare CX foundations including process standardization and customer satisfaction measurement
- Act as the CX escalation owner during incidents or high-volume periods and provide hands-on support when required
- Collaborate cross-functionally with Operations Product Tech Sales and Core CX teams to address root causes and improve customer experience
Qualifications:
- 5 years of experience in Customer Support or CX Operations
- Strong background in B2B customer support environments
- Healthcare cx experience strongly preferred
- Proven ability to build and scale CX processes and teams
- Experience with CX tooling (Zendesk Aircall mandatory)
- Structured pragmatic and comfortable operating in ambiguity
- Able to balance strategic ownership with hands-on execution when needed
Learn More About CookUnity
We believe great leadership starts with alignment on vision values and ways of working. To give you deeper insight into who we are and what were looking for we invite you to explore:CookUnitys Leadership Principles The values and behaviors that guide how we operate collaborate and scale.
We hope this provides valuable insight into our culture and product vision. If this excites you wed love to connect!
Benefits
Get paid in USD Crypto Euro ARS. Whatever your choice! We use Deel to make things easier for you!
Work remotely: design the life that you want
Enjoy 15 days of vacation each year from the start date
16 fully paid Argentinean holidays
Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
5- year Sabbatical: After 5 years with CookUnity you get a 4-week paid sabbatical
Paid Family leave
Compassionate Leave: 3-5 days each time the need arises
Customize the benefits that suit your needs! Access a range of perks tailored to you including learning opportunities wellness memberships delivery apps and more through our comprehensive benefit platform
Personalized English coach
If youre interested in this role please submit your application and if we think you might be a fit well get in touch with you.Thank you for your time!
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability.
A quick note for all candidates
Weve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data)stay safe while applying to CookUnity.We also want you to know that we take this seriously sometimes as part of our process we may ask for a briefproof of humanity to confirm that were connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:
- Apply only through our official channels. All open roles are listed on our official careers page:
- Our recruiters are real people and easy to verify. You can always find them on LinkedIn with verified profiles. If youre unsure feel free to reach out to us on our officialLinkedIn Company Page.
- We only communicate through official CookUnity channels. That means emails ending in
@and interviews held through official company platforms (Google Meet or Zoom) never WhatsApp Telegram or SMS. - Well never ask for payment or personal financial details. If anyone does please dont share any information and let us know right away.
If something ever feels off or youre unsure about a message wed much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity and we care about keeping your experience (and safety) as genuine as possible.
Required Experience:
Manager
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
CookUnity offers flexible and convenient subscription plans that match your needs and taste. Find out more and start eating healthy every day, today.
