Contracts Manager

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

1. Contract Administration and Compliance:
   1. Manage and lead the full lifecycle for contracts including review execution amendments renewals and closeout for their assigned caseload.
   2. Administer and monitor contracts ensuring adherence to agency-specific requirements performance standards and reporting timelines.
   3. Interpret and operationalize contract terms regulations and policies translating requirements into clear guidance for internal stakeholders.
   4. Track deliverables service units rate structures and performance metrics to ensure compliance with contractual and regulatory obligations.
   5. Prepare for and support audits site visits and monitoring reviews by state agencies.
2. Financial Oversight and Coordination:
   1. Collaborate with Finance to ensure contract budgets align with approved rates service authorizations and reimbursement methodologies.
   2. Monitor contract revenue spending and utilization identifying variances and recommending and completing corrective actions as needed.
   3. Support rate negotiations cost reconciliations and budget modifications with state funders.
   4. Assist with contract-related financial reporting invoicing support and reconciliation activities.
3. Cross-Functional Collaboration:
   1. Serve as the primary liaison between the organization and state contracting agencies including but not limited to DDS DMH DPH and EOHHS/EOHLC.
   2. Partner with Program leadership to ensure services are delivered in accordance with contract scopes service definitions and performance expectations.
   3. Work with Quality and Compliance teams to align contracts with licensing accreditation and regulatory standards.
   4. Provide training and technical assistance to internal staff on contract requirements and compliance expectations.
4. Systems Documentation and Risk Management:
   1. Maintain accurate organized contract files including executed agreements amendments correspondence and compliance documentation.
   2. Develop and maintain accurate contract tracking tools dashboards and calendars to monitor key deadlines and obligations.
   3. Identify contractual financial and compliance risks and proactively recommend mitigation strategies.
   4. Support continuous improvement of contract management processes templates and internal controls.

• Bachelors degree in Business Administration Public Administration Health Care Administration or a related field.
• Minimum of 3 years of contract management experience within a nonprofit human services or healthcare environment.
• Maintains strict confidentiality of all organizational and client information and adheres to all applicable federal and state regulations in the performance of job duties
• Demonstrated experience managing Massachusetts state contracts; working knowledge of DDS DMH DPH and EOHHS/EOHLC or other state contracts strongly preferred.
• Strong understanding of government-funded service models compliance requirements and reimbursement structures.
• Excellent analytical organizational and documentation skills with high attention to detail.
• Ability to manage multiple contracts and deadlines in a fast-paced regulated environment.
• Strong written and verbal communication skills including the ability to interface effectively with government agencies.
• Ability to maintain regular attendance.

• Experience with Massachusetts procurement and contracting systems and regulations.
• Familiarity with nonprofit accounting principles and cost reporting.
• Experience supporting audits and state monitoring reviews.
• Advanced proficiency in Excel and contract management or financial tracking systems.

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!

At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.

And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.