Digital Services Systems Engineer

THE ROLE

We are seeking a highly skilled Digital Services Systems Engineer (Level 3) to act as a senior technical authority within the Technology & Digital Services (TDS) Operations team. This role is critical to ensuring the stability security observability and performance of our global technology estate.

As the highest-tier operational engineer you will lead complex troubleshooting own incident resolution end-to-end and provide governance and mentorship to Level 1 and Level 2 teams. You will drive operational excellence by embedding ITIL practices enhancing monitoring and improving system reliability across infrastructure cloud platforms and business systems.

You will work closely with Operations & Infrastructure Design & Engineering and Data & AI teams to support enterprise platforms including Microsoft Azure M365 Snowflake NetSuite Anaplan and associated integrations.

KEY RESPONSIBILITIES

Working alongside the Operations & Infrastructure Design & Engineering and Data & AI Team this will be an integral role in the TDS team:

Serve as the L3 escalation point for incidents problems and service requests across the global IT estate.

Lead troubleshooting of complex issues spanning infrastructure cloud services integrations and business systems.

Provide governance mentorship and technical direction to L1/L2 engineers.

Oversee root cause analysis (RCA) problem management and long-term prevention plans.

Systems Operations & Reliability (SRE-focused)

Ensure the stability reliability and scalability of core IT services cloud resources identity platforms integrations and business applications.

Manage configurations deployments and upgrades across Windows Azure M365 Snowflake NetSuite and adjacent systems.

Own system performance tuning capacity planning and service availability management.

Observability Monitoring & Tooling

Define and implement observability standards across logs metrics traces and events.

Enhance monitoring architecture using tools such as Azure Monitor Sentinel Snowflake Observability/Usage dashboards and NetSuite monitoring utilities.

Drive proactive detection alerting and performance insights across the technology stack.

Ensure deep visibility and dependency mapping for third-party providers integrations and cloud services.

Cloud Data & Business Systems

Operate and support Snowflake environments (security access control performance optimization).

Support NetSuite platform operations (roles permissions configuration integrations).

Collaborate with Data & AI teams on pipeline readiness and operational governance.

Oversee identity and access management (MFA Conditional Access PAM).

Security Compliance & Governance

Implement and maintain security controls across Azure M365 Snowflake and NetSuite.

Conduct log reviews threat hunting and compliance checks.

Ensure adherence to GDPR ISO standards and internal governance requirements.

ITIL-Aligned Operations

Own L3 responsibilities across Incident Problem Change and Release Management.

Maintain runbooks SOPs and operational playbooks.

Support major incident response and automation of recurring tasks.

Disaster Recovery & Continuity

Maintain and test DR and failover plans for all major systems.

Implement automated failover and resilience strategies.

Collaboration & Stakeholder Management

Partner with business stakeholders and project teams on initiatives requiring L3 expertise.

Guide onboarding of new systems and support technology transitions.

SKILLS & COMPETENCIES

To be successful in this role you will demonstrate:

Proven expertise as a Level 3 Systems or Operations Engineer in a global environment.

Strong administration skills across Windows Azure M365 Intune SharePoint Teams.

Hands-on experience with Snowflake operations and NetSuite platform support.

Deep knowledge of observability tooling and concepts.

Excellent communication and stakeholder engagement skills.

Strong documentation capabilities (SOPs incident reports RCA outputs).

Knowledge of regulatory frameworks (GDPR ISO InfoSec best practice).

Critical thinking and problem-solving skills.

Passion for sustainability and alignment with NextEnergy Group values.

EXPERIENCE & QUALIFICATIONS

Experience: Minimum of 3 years of experience in IT infrastructure networking and systems administration cybersecurity operations or engineering and 1 to 2 years experience with cloud platforms (Azure) security controls.

Problem-Solving: Strong critical thinking and problem-solving skills analytical and problem-solving skills. Ability to diagnose and resolve complex technical issues.

Communication: Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams and stakeholders.

Certifications: Relevant certifications (e.g. CompTIA Network Microsoft Certified: Azure Administrator) are a plus.

The right to work in the country where based (India Italy UK)

WHAT WE OFFER

A market-competitive salary with additional benefits

A busy role in a supportive team with plenty of opportunities to learn

International scope we operate in over 8 countries

Hybrid working we will need you in the central Milan office at least twice a week but you will normally be able to work remotely for the remainder of the week

Ticket restaurants

Annual discretionary bonus

HOW TO APPLY

If you are interested in this opportunity please follow the link to apply or send your application to If you have been shortlisted for the next stage we will be in contact within 14 days. The closing date for applications is XXX.

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DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences life experiences knowledge innovation self-expression and talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race color ancestry social background religion gender national origin sexual orientation age citizenship marital status disability and gender identity.