Desk Support Engineer
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Desk Support Engineer is an IT support professional responsible for delivering reliable and efficient second line deskside support. He/She is a resource with strong technical competence enthusiasm and a natural propensity for teamwork.
He/She demonstrates analytical problem-solving skills attention to detail and the ability to prioritize activities in line with Service Level Agreements. The ideal candidate is proactive organized and comfortable working both independently and within the wider IT team ensuring continuity and quality of IT services across the business.
Professionalism flexibility and a structured approach to processes are essential characteristics for this role.
Your Activities
- Independent management of 2nd Line IT incidents and service requests
- End-to-end ownership of tickets including communication and resolution via ServiceNow
- On-site deskside support for desktop PCs laptops and hardware devices
- Support for Microsoft 365 Teams (including Telephony) Active Directory and core business applications
- Management of joiners leavers and user administration tasks
- Support of mobile devices (iPhone iPad Android Windows)
- Remote working support (VPN broadband Wi-Fi connectivity)
- Meeting room and AV setup support for internal and client meetings
- Coordination with EMEA 3rd Line teams and external providers when escalation is required
- Participation in change configuration and project management activities
- Maintenance of accurate documentation and knowledge articles
- Hardware procurement and asset management
- Support of onsite server room activities in alignment with IT processes
- Availability to travel to other Italian offices when required
Qualifications :
- Degree or technical qualification in Information Technology or related field (preferred)
- Proven experience in a Second Line / Deskside Support role
- Strong knowledge of Microsoft Windows 10/11 and Microsoft 365
- Experience with ServiceNow or similar IT Service Management tools
- Knowledge of Active Directory and Exchange administration
- Familiarity with networking concepts (Wi-Fi VPN remote connectivity)
- Experience supporting mobile devices (Apple and Android)
- Understanding of core enterprise applications (e.g. Citrix Cisco Telephony printing solutions Salesforce)
- Experience working within ITIL-based environments (preferred)
- Excellent problem-solving and analytical skills
- Strong customer service orientation and communication skills
- Native Italian speaker or C1 level proficient in English
- Professional attitude and flexibility to travel across Italy if required
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real es ... View more
