Patient Care Coordinator Float (Pay Differential)
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Job Location:
Spokane Valley, WA - USA
Monthly Salary:
$ 41500 - 62300
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Workforce Classification:
On-siteKinwell was founded on the principle of personalized whole-hearted care for every patient. We believe the best healthcare is a conversation and one that includes nutrition fitness sleep and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patients well-being. Along the way we are setting a new standard for primary care making it more accessible impactful and holistic.
We are dedicated to building great places to work. We value all teammates and respect a diversity of thought ideas and culturesall focused on the common goal of nurturing the health of those we serve.
Kinwell fosters a culture that promotes employee growth collaborative innovation and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity one based on the quality of care not the quantity of patients please consider our available positions.
Kinwell is hiring a Float Patient Care Coordinator to support our three clinics in Spokane and Spokane Valley WA.
ThePatient Care Coordinatorwill manageall aspects of the patient greeting and check-in.As theinitialKinwellrepresentative this individualwillassistwith prepping charts for daily appointments managethe patients appointment schedulermaintainthe cleanliness and supplies in the patient reception and waiting area communicatearrival times to teammates andassistwith check-out and follow up duties for patients.Lastly this positionwillprovide phone support forKinwellsCall Center as neededsubmitHealth Information Management (HIM)requestsand manage faxed documents sent toKinwell.
This role qualifies for 10% pay differential for employees in the Float Patient Care Coordinator role. If you transfer to a position dedicated to one clinic a pay differential will no longer apply.
Whatyoulldo:
Provide coverage for sick and vacation time across our clinics in Spokane and Spokane Valley Washington.
Manage patient appointments coordinate with clinicians and schedule follow-ups.
Serve as the first point of contact for patients answering phones emails and managing patient inquiries.
Ensureaccuratepatient records confirming details such as insurance treatment plans and next steps.
Assistpatients in navigating the healthcare system including following treatment plans referral instructions and scheduling follow-up procedures.
Advocate for patient needs and concerns to medical staff and administration.
Educate patientsonavailable services and resources.
Work closely with the billing department to ensure proper insurance verification and claims submission.
Provide patients with cost estimates and answer questions about insurance coverage.
Assistin resolving any insurance-related issues.
Maintainaccurateand up-to-date patient files ensuring compliance with HIPAA regulations.
Provide administrative support to healthcare clinicians and clinical support staff including document preparation and correspondence.
Assistin collecting and analyzing patient feedback to improve clinic operations.
Whatyoullbring:
High school diploma or equivalent.
Ability to reliably travel between our clinics in Spokane and Spokane Valley to cover shifts as needed.
Oneyear of experience in a healthcare or patient service roleor equivalent experience.
Basic understanding of medical terminology and insurance verification.
Proficiencyin Microsoft Office Suite and Electronic Medical Records (EMR) systems.
Strongcustomer service skills.
Familiarity with HIPAA regulations and medical insurance processes.
Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.
Proficient in managing patient schedules and multitasking across platforms.
Excellent critical thinking flexibility problemsolvingand communication skills (verbal and written).
Associate degree or certification in healthcare administration medical billing or related field. (Preferred)
Three years of experience in a healthcare setting specifically in a coordinator or administrative role. (Preferred)
Experience using advanced EMR systems scheduling software and patient communication platforms. (Preferred)
Working Environment
Work is performed within a clinical setting with frequent patient interactions.
Standard office conditions with frequent use of computerphoneand medical record systems.
Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without accommodation:
Ability to sit forlong periodswhile working at a computer.
Occasional lifting of office supplies and medical documents (up to 20 pounds).
Ability to move around the clinic toassistpatients and medical staff as needed.
Manual dexterity for data entry and use of office equipment.
Vaccine Requirement:
KinwellHealth currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.
Kinwell provides equal employment opportunities to all without regard to race color religion sex (including sexual orientation or gender identity) national origin age disability genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team () if you are requesting an accommodation to participate in the application process.
What we offer:
Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA FSA DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Tuition Reimbursement for qualifying programs
Employee Assistance
The pay for this role will vary based on a range of factors including but not limited to a candidates geographic location market conditions and specific skills and experience.
National Salary Range:
$41500.00 - $62300.00Required Experience:
IC
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