Business Systems Analyst Salesforce

Reporting directly to the Product Owner Salesforce the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating with the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system. You will work on projects that entail the Intake Process as a framework working with business stakeholders IS colleagues and partners to translate business needs into join us:Culture:Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation:We offer a highly competitive compensation and total rewards package ensuring that your hard work and dedication are recognized and rewarded :We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments :Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs:We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social :A continuous focus on professional development with many opportunities for training & career Focused:We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do:Liaise with business owners other IS staff and software vendors to provide on-going functional and business support for Superiors with business stakeholders to translate and simplify requirements define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).Working with business stakeholders facilitate or lead business process re-design as an integral part of solution development and requirements to drive the design or review of test cases process change requests and manage a projects scope acceptance installation and as internal consultants to the business take an active role in learning and understanding our business operations and challenges and develop deep relationships with both business stakeholders and the technical preliminary technical feasibility analysis to support the business initiatives and facilitate the proactively on business issues to identify risks and minimize impact to the troubleshoot and work with technical resources (developers infrastructure team or application vendors) on business issues to find out technical documentation when production operation promptly solve or escalate problems (if necessary) to minimize the impact to business exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely you bring:University Degree or professional certification and a minimum of three (3) years experience in business analyst system analyst process improvement or equivalent certification (Salesforce Administrator Platform App Builder) is considered an -depth knowledge of information technology and the software development life cycle (SDLC) including hands-on involvement in QA testing activities such as test planning execution and defect communication skills both written and verbal with the ability to translate technical concepts for non-technical ability to lead and facilitate cross-functional discussions gather input from diverse stakeholders and guide meetings toward actionable player who is comfortable participating in a variety of multi-disciplinary analytical and problem solving skills with the ability to determine the root cause and prevent future customer service to multitask and handle multiple deadlines and changing ability to advocate change and influence outcomes in areas without any direct at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at let us know how we can enhance your experience.