Assistant Registrar

The Assistant Registrar organizes and directs clerical and functional operations within different functional areas including: registration records management transcript preparation graduation certification Veterans Services enrollment processing student petitions and graduation. The Assistant Registrar provides critical support to students faculty staff and third-party agencies and addresses questions or concerns with a solution-based approach. The Assistant Registrar is expected to handle multiple responsibilities solve complex problems and ensure that systems and processes meet service expectations.

This position is located at the Main Campus but may report to all Blue Ridge CTC locations as required to meet the needs of this position. This position will include managing a virtual office as needed.

Maintain and update an effective accurate and secure student records system adhering federal state and institutional policies including FERPA HIPAA and all institutional policies.
Veteran Certifying Official.
Supervises Records Assistant.
Assist with data collections survey assessments and reports as needed.
Compile and submit reports for federal and state agencies.
Maintain Veteran Certifying Official status with all Veteran systems.
Supervise Records Assistant position.
Coordinate email text and other communications as part of the Office of the Registrar communication plan and outreach efforts.
Maintain and update an effective accurate and secure student records system adhering to federal state and institutional policies including FERPA HIPAA and all institutional policies.
Oversee data entry of the semester course schedule.
Oversee student petition process.
Review students for conferral of degree and certificates each semester and analyze graduate status.
Review Program of Study report to identify and correct abnormalities; maintain communication with students and advisors as needed.
Resolve discrepancies on student registrations.
Represent the College to various institutional divisions as well as externally to governmental agencies vendors students and their parents and/or the general public.
Participate in events scheduled by Enrollment Management and for Veterans Services.
Assist students with completing graduation applications changes and updating records.
Assist faculty in advisement and course substitutions.
Facilitate records-related services included to the document imaging process administering accurate reports of student enrollment to the National Student Clearinghouse and oversee the process of collecting and reconciling transcript processes.
Serve as a member of assigned committees and taskforces.
Compile and submit reports for federal and state agencies.
Contact other college registrars admissions personnel and records personnel to resolve student record problems or improve processes and policies.
Assist with data collections survey assessments and reports as needed.
Identify students who need to apply for graduation through the Goal Chaser report.
Keep up to date on all rules and policies that govern the Office of the Registrar as set forth by FERPA HIPAA regional state and College regulations.
Work in the Testing Center as a back-up as required.
Availability and willingness to work a full 37.5 hours a week. Availability and willingness to work a flexible schedule that could include early morning evening hours or Saturdays (for College recruitment events).
Perform assigned duties and any other duties to drive the Colleges Vision to fulfil the Colleges Mission and to abide by the Colleges Values.

Education
Bachelors Degree required.
Coursework related to education administration or analytics preferred.

Experience
Previous office experience and ability to work in a routine and detail-oriented office environment.
Ability to interpret policies and procedures and document all work completed.
Previous higher education experience and/or veterans benefits experience preferred.

Knowledge Skills and Abilities Required
Applicant must be able to plan schedule organize and follow-up on tasks related to the job to achieve goals within or ahead of established time frames.
Excellent interpersonal skills: able to effectively communicate in a professional diplomatic empathetic and tactful manner.
Excellent teamwork skills: skilled at collaborating with all areas of the College in a positive manner that supports diversity and a respectful workplace.
Proficient level of knowledge of Microsoft Office and proven ability to learn new software programs.
Ability to effectively handle confidential information.
Ability to manage multiple projects in an environment of rapid growth and change.
Ability to work independently with minimal clerical support.
Attention to detail and the ability to prioritize and meet deadlines.
Understand the College state and federal regulations including AAACRAO and CAEL guidelines in evaluation of student records as well as those regulations surrounding VA education benefits.
Familiarity with issues faced by community college students especially in rural settings. Ability to relate to a diverse population.
Ability to analyze programs identify solutions and take appropriate action to resolve problems using sound independent judgment and decision-making processes.
Demonstrated ability to work well with faculty and administrators.
Understanding of the organization of public higher education systems
Commitment to following all College policies and procedures.

Licensure/Certification Required
Valid drivers license required.

Position open until filled

Blue Ridge Community and Technical College is an equal opportunity institution and does not discriminate based on race color national origin sex pregnancy age disability or religion in admission employment or educational programs and activities; nor does it discriminate based on genetic information in employment or employee health benefits. Faculty staff students and applicants are protected from retaliation for making complaints or assisting in investigations of discrimination.

If you require reasonable accommodation to complete the job application pre-employment testing interview or to otherwise participate in the hiring process please contact Megan Stoner Talent Acquisition & Development Coordinator at or email .