Member Services Coordinator Recreation Services
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Title:
Member Services Coordinator - Recreation ServicesJob Group:
Professional & ScientificRequired Minimum Qualifications:
Bachelors degreePreferred Qualifications:
Bachelors degree or higher in Event Management Recreation Kinesiology Business Marketing or a related field.Experience using recreation management software (e.g. Fusion) and enterprise systems such as Workday.
Experience engaging with patrons and facilitating services in a recreation or customer-focused environment.
Experience in program promotion and member engagement including marketing programs and services.
Experience in staff management including hiring training and supervising employees.
Job Description:
Are you excited about the opportunity to work in a dynamic recreation services environment while building meaningful relationships with faculty staff and students Would you thrive in an environment where creativity is encouraged and supported
If so Recreation Services at Iowa State University is currently seeking applicants for a Member Services Coordinator! This position will be classified as a Recreation Services Specialist I.
What Youll Do:
Coordinate and oversee daily operations for memberships locker rentals program sales and member engagement.
Manage eligibility and access for membership types and locker services in compliance with university standards.
Provide technical support and troubleshoot system operations (e.g. Fusion Workday).
Greet members and guests; process transactions for memberships lockers and programs.
Lead evaluation and assessment efforts; prepare reports for leadership.
Develop and implement outreach and promotional initiatives in collaboration with marketing.
Build partnerships with campus groups to promote membership offerings and services.
Collaborate with department programs to enhance member engagement and retention.
Serve on departmental or division committees as needed.
Recruit hire train supervise and evaluate student employees.
Support First Aid/CPR training and student development aligned with ISU Student Learning Framework.
Promote wellbeing and professional development for student staff.
Assist with budget development and monitoring for Admin Operations.
Reconcile membership transactions and maintain accurate records.
Support budget forecasting for future expenses and revenues.
Help develop training protocols for student employees.
Coordinate with Risk Management and EHS to ensure compliance with safety standards.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Level Guidelines
Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
Works on problems and issues of somewhat limited scope
Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
Responds to inquiries and issues escalating to manager or higher level workers as appropriate
May lead projects of limited scope and complexity
May provide guidance to students
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS806Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
If you have questions regarding this application process please email or call or Toll Free: 1-.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date:
January 16 2026Posting Close Date:
February 1 2026Job Requisition Number:
R18359Required Experience:
IC
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
Attending Iowa State University of Science and Technology (ISU) can be a whirlwind experience for some. ISU is a public land-grant institution offering higher education courses and programs with an emphasis on science, technology, and related areas. It's also home to the Cyclones athl ... View more
