Director of Station Operations Eastern U.S. & Bahamas

About the Role / Candidate

Tradewind Aviation is seeking a full-time Director of Station Operations Eastern U.S. & Bahamas to oversee all ground operations across the Northeast Region and Southeast Region including the Bahamas. Reporting to the SVP of Operations this role is responsible for ensuring safe efficient and customer-focused operations across all assigned bases and outstations. The ideal candidate will provide strong leadership to all personnel manage existing stations and drive growth and operational excellence within the regions.

Safety is the top priority in this role. The Director will lead by example ensuring strict adherence to company policies regulatory requirements and industry best practices. They will cultivate a culture of safety operational discipline risk management and accountability across all regional airports and outstations.

Customer service is a core focus. The Director will ensure that all employees deliver welcoming professional and premium guest experience. They will empower teams to provide seamless efficient and personalized service strengthening Tradewinds reputation for quality at every customer touchpoint.

Strong leadership and communication are foundational to this role. The Director will provide clear direction continuous feedback training and support to regional teams. They will foster a positive and professional work environment that promotes teamwork urgency growth and accountability. Flexibility is essential as this position requires availability on weekends holidays and during operational disruptions.

ESSENTIAL FUNCTIONS

Safety & Compliance

• Ensure all operations comply with FAA TSA ICAO and airport-specific regulations as well as company policies and procedures.
• Oversee monthly safety service and compliance audits across all Northeast Southeast and Bahamas locations.
• Maintain accurate and current station records documentation and operational permits as required by regulatory authorities.
• Proactively identify report and mitigate safety risks ensuring full compliance with OMNI reporting requirements and timely follow-up.
• Oversee vendor negotiations contracts performance and service levels throughout the regions; conduct regular onsite audits to ensure adherence to agreements.
• Serve as the primary liaison with regional airport administrations safety and security authorities fixed base operators and regulatory agencies across assigned locations.

Customer Service & Operations

• Oversee all customer service functions to ensure seamless efficient and premium passenger experience; step in operationally when needed.
• Maintain a high level of professionalism and clear communication with passengers crew and internal departments.
• Ensure daily station operations run efficiently prioritizing on-time performance and service excellence.
• Track and continuously improve key operational metrics including safety service quality and efficiency.
• Ensure all facilities workspaces equipment and aircraft servicing areas meet operational needs and remain clean safe and well-maintained.

Leadership & Team Management

• Supervise and mentor all regional personnel fostering high morale productivity and accountability.
• Ensure regional staffing meets operational needs and that required annual training is completed on time.
• Conduct regular team meetings briefings and training sessions to keep personnel informed of updates policies and best practices.
• Handle HR-related functions including performance evaluations conflict resolution scheduling oversight and personnel record management.
• Oversee regional accounting functions including billing reconciliation vendor billing review and annual operational budgets.
• Drive strategic regional development including expansion opportunities and new station planning within the Northeast Southeast and Bahamas.
• Promote a culture of teamwork continuous improvement and operational excellence.

Other Responsibilities

• Carry out additional duties as assigned by the SVP of Operations.

Skills & Competencies

• Fluent in English; proficiency in Spanish is preferred but not required.
• Proficient in Microsoft Word PowerPoint Excel and general computer-based operational tools.
• Demonstrate strong leadership staff development conflict management negotiation skills and the ability to make strategic decisions.
• Self-motivated team leader with excellent communication skills.
• Able to work effectively under pressure and time constraints to support timely flight dispatch and operational reliability.
• Possesses strong knowledge of airport operations ground handling safety and security compliance under FAA TSA and ICAO guidelines.
• Must consistently project a polished professional image.

Work & Physical Requirements

• Able to lift up to 60 lbs.
• Available to work weekends holidays and provide after-hours accessibility to personnel and leadership.
• 50% travel required across the Northeast Region Southeast Region Bahamas and limited time in the Caribbean.
• Prolonged periods of desk work using a computer.
• Exposure to outdoor elements including heat cold rain wind and sun during ramp and operational duties.

Benefits

Competitive salary

Medical Dental Vision FSA/DCA and 401(k) plan.

Paid vacation and sick days

Paid Parental Leave

Fun dynamic team with opportunities for rapid advancement

Travel benefits on various US and International airlines