Senior Business Systems Architect (GTM)

Position Summary

As a Senior Salesforce Architect you will own the design implementation and release of technical solutions that drive revenue growth for our Go-to-Market partners. These efforts will focus around the Salesforce platform Salesforce CPQ and Sales cloud primarily but well lean on your expertise to optimize various processes and automations across the GTM Systems ecosystem.

You will partner with our business partners prioritizing projects owning the design and build phase of projects.

About the role

• Own and drive the GTM Business Systems roadmap ensuring alignment with company strategy and internal stakeholder priorities.
• Drive change management and prioritization processes ensuring system changes are well documented communicated and aligned based on stakeholder priorities and business systems capacity.
• Lead discovery and requirement gathering translating business needs into clear product requirements success criteria and acceptance standards.
• Own change management for GTM system enhancements including rollout planning stakeholder communication enablement and adoption measurement.
• Partner closely with internal Business Systems delivery teams throughout build unit testing and release cycles to ensure high-quality execution and successful outcomes.
• Act as the business owner during design and delivery stages validating that solutions meet the business requirements usability data integrity and operational standards.
• Proactively manage risk dependencies and release impacts for revenue-critical workflows.
• Communicate roadmap progress priorities and outcomes to senior leadership serving as a trusted advisor on GTM system capabilities.
• Drive towards a future-state AI-enabled GTM systems vision identifying agentic workflows exploring and automating repeatable processes to drive productivity and increase revenue to our Business Stakeholders while ensuring governance trust and scalability.

About you

• 10 years of experience in Salesforce architecture and enterprise-scale GTM or business systems leadership.
• Proven success leading complex cross-functional initiatives across Salesforce GTM platforms and adjacent enterprise systems.
• Hands-on experience designing and delivering scalable Salesforce and GTM implementations including systems processes and integrations.
• Deep technical expertise in Salesforce technologies (Apex Visualforce Lightning Web Components APIs) and GTM domains across Sales Marketing and Service.
• Strong integration and automation skills leveraging iPaaS tools and API-first architectures to reduce operational complexity.
• Strategic business-minded leader able to balance architectural rigor with measurable business outcomes.
• Clear and trusted communicator who can translate technical concepts for executives and non-technical stakeholders.
• Thrives in fast-paced high-growth SaaS environments and brings a strong growth mindset to scaling platforms and teams.

Work Location

• San Francisco CA

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly quarterly and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position also includes a commission/variable component which is based on performance plus equity and benefits. More details about our company benefits can be found at the following link: valid authorization to work in the U.S. is required.