Process Excellence and Continuous Improvement

The Process Excellence & Continuous Improvement Manager is responsible for designing standardizing governing and continuously improving Procurements operating models processes and enablement frameworks. This role partners closely with Procurement leadership internal and external stakeholders and the Change & Communications Manager to ensure that process improvements are scalable measurable and successfully adopted across the organization. This position owns the development of how procurement work is designed executed measured and sustained across the organization.

The ideal candidate brings strong process design skills PMO discipline and experience driving enterprise process standardization in complex cross-functional environments. This role focuses on how work is designed and delivered while change communications and engagement are supported through close partnership with the Change & Communications function. This position leads foundational initiatives including internal and external procurement process standardization operating model development training architecture and adoption measurement.

Duties and Responsibilities

Process Excellence & Operating Model Design

• Design document and maintain end-to-end Procurement operating models including Source-to-Pay (S2P) workflows.
• Lead process standardization efforts across Procurement ensuring consistency clarity and scalability.
• Develop and maintain SOPs process maps RACIs SLAs and supporting documentation.
• Ensure process documentation aligns with system functionality (Oracle Workday) and compliance requirements.

Portfolio & Delivery Governance

• Support PMO intake prioritization and delivery governance for Procurement initiatives.
• Establish and maintain frameworks for project sequencing dependencies and execution readiness.
• Partner with Transformation PMs to ensure processes are designed with adoption controls and sustainability in mind.
• Support global deployments by ensuring process readiness and consistency across regions.

Continuous Improvement

• Lead and evolve a continuous improvement program within Procurement.
• Identify process gaps inefficiencies and opportunities for simplification or automation.
• Use data feedback and performance metrics to prioritize improvement initiatives.
• Facilitate working sessions retrospectives and lessons-learned reviews to drive ongoing optimization.

Measurement Adoption & Enablement (Process-Focused)

• Define and track process performance metrics adoption indicators and feedback loops.
• Partner with the Change & Communications Manager to ensure process changes are supported by appropriate training and communications.
• Monitor adoption trends and surface risks related to process execution or sustainability.
• Ensure documentation and processes remain current as tools policies and business needs evolve.

Stakeholder Engagement

• Partner with all Procurement leaders to align process expectations and other adjacent QTS leaders external to procurement
• Act as a trusted advisor on process design governance and operational maturity.
• Support culture enablement by reinforcing disciplined execution and accountability through clear processes.

Communications & Adoption Enablement

• Defined internal communications cadence aligned to major process milestones (draft pilot go-live stabilization)
• Standardized Procurement newsletter content
• PMO-owned change summaries provided to Change & Comms for distribution
• Documentation version control

Basic Qualifications

• Bachelors degree in business Operations Supply Chain Procurement or related field.
• 5 years of experience in process improvement PMO/Project Management operations or transformation roles.
• Demonstrated experience designing and standardizing enterprise processes.
• Strong understanding of PM fundamentals governance models and operating frameworks.
• Strong Procurement experience
• Experience working in cross-functional matrixed environments.

Preferred Qualifications

• Experience with Oracle and/or Workday procurement systems.
• Agile Lean Six Sigma or continuous improvement certification.
• Experience supporting global or enterprise-scale process deployments.
• Background in procurement shared services or operational excellence functions.
• Data center infrastructure or high-growth enterprise experience.

Knowledge Skills and Abilities

• Strong process design documentation and analytical skills.
• Ability to translate complex workflows into clear usable standards.
• Excellent facilitation and stakeholder engagement skills.
• Comfortable working through ambiguity while creating structure.
• Strong organizational prioritization and execution discipline.
• Continuous improvement mindset with a focus on sustainability and adoption.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.
• This position is equity eligible.

SKILLS (FROM SKILLS LIBRARY)

• Written Communication.
• Oracle Communication.
• Change Management.
• Attention to Detail.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.