Manager, Customer Engagement Operations

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

The Manager Customer Engagement Operations will primarily focus on Ad Boards & Consulting Engagements. This person will support the planning coordination and execution of advisory board and consulting engagements across the organization. This role helps build and maintain processes ensures compliance with internal policies and partners closely with cross functional teams and external vendors. The ideal candidate brings strong project management skills curiosity for process improvement and a willingness to learn in a highly regulated environment.

Key Responsibilities

Operational Support & Process Management

• Support theendtoend processfor advisory board and consulting engagements (planning logistics documentation closeout).

• Maintain and updateSOPs templates and process documentation ensuring workflows stay accurate and compliant.

• Partner with crossfunctional teams to ensuretimely reviews approvals and information flow.
  

Innovation & Efficiency

• Contribute toprocess improvementsthat streamline operations and enhance efficiency.

• Identify areas where new tools templates or workflows could improve quality or reduce turnaround times.
  

CrossFunctional Collaboration

• Work closely with Marketing Medical Compliance Legal Procurement Finance and IT partners to support accurate and compliant execution.

• Communicate clearly and confidently with internal and external stakeholders distilling operational details into simple actionable updates.
  

Vendor & Partner Coordination

• Support daytoday coordination with external vendors (logistics medcomms production partners).

• Ensure vendors follow established compliance requirements and provide accurate documentation.
  

Financial & Documentation Management

• Assist withbackend financial processes including work orders purchase orders invoicing and accrual tracking.

• Maintain complete and auditready documentation across all engagements.
  

Compliance & Policy Adherence

• Operate within acomplianceheavyframework; learn and apply policies related to HCP interactions FMV transferofvalue and documentation standards.

• Flag issues early and uphold strict adherence to internal and external regulations.
  

Basic Qualifications:

• 6 Years with BS/BA
  OR
• 4 Years with MS/MA
  

Preferred Qualifications:

• 6 yearsof experience in pharmaceuticals healthcare consulting operations project management or a similar regulated environment.

• Strong organizational planning and project management skills.

• Excellent written and verbal communication; able to deliver clear concise messaging.

• Experience working with crossfunctional teams and/or external vendors.

• Comfortable managing multiple tasks timelines and details with accuracy.

• Financial process exposure (POs invoices accruals) is a plus.

• Detailorientedand comfortable navigating compliancedriven processes.

• Strong communicatorwith the ability to simplify complex information.

• Proactive problem solverwith curiosity for improving workflows.

• Collaborative teammatewho builds trust and works well in a matrixed environment.

• Adaptable learnerwho can quickly absorb new systems policies and processes.

People Leader Accountabilities:

Create Inclusion - knowing the business value of diverse teams modeling inclusion and embedding the value of diversity in the

way they manage their teams.

Develop Talent - understand the skills experience aspirations and potential of their employees and coach them on current

performance and future potential. They ensure employees are receiving the feedback and insight needed to grow develop and

realize their purpose.

Empower Teams - connect the team to the organization by aligning goals purpose and organizational objectives and holding

them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.