Operations Department Manger (Commercial Real Estate Institutional Capital Group Servicing)

Location:

Job Summary
Responsible for managing a team of professional staff and may include having managers as direct reports servicing a portfolio consisting of a variety of products primarily for the Real Estate Institutional Capital Group Line of Business supporting multiple production offices. Responsible for providing superior client service to both internal and external clients while maintaining risk management compliance bank policies and regulatory requirements as well as internal procedures and controls. Strong focus on continuous improvement and collaboration with closing manager and REC Sr. Manager. Client segment focus are public and private REITS real estate private equity firms and advisers and real estate owners. The specialized healthcare team focuses on property financing needs of hospitals and senior housing owners and operators. Independently manage all aspects of team management and portfolio needs. Strength and experience also required for problem solving and loan system processing including loan boarding maintenance data integrity etc. The position is responsible for a deep understanding of the business and end to end process.

Essential Functions

• Daily supervision of a team of Servicing Officers including assignment of duties pipeline tracking and responsible for hiring training and development
• Provides expertise to team lending team and others to support staff and may engage in client meetings review of credit approvals loan documents etc.
• Proven ability to prioritize and handle multiple tasks in a high-volume environment
• Provides backup for servicing for team members.
• Analyzes the appropriateness of waiver requests negotiates accommodations for exceptions and uses judgment to determine acceptability of requirements
• Assimilates and analyzes information necessary to establish moderate to high complexity loans and disbursement controls on bank systems including borrowing base availability.
• Identifies exceptions and obtains appropriate approvals as necessary
• Analyzes and facilitates rate commitment and collateral changes loan payments tax and insurance escrows flood zone monitoring requirements DDA/Cash management services and payoff instruction
• Maintain all aspects of DDA Restricted Collateral Accounts including account opening disbursements reconciliations hold level maintenance and account closing.
• Maintains data integrity of system of record including timely posting of transactions on-boarding of new loans processing modifications and amendments and data information maintenance.
• Clearly and immediately communicates problems/issues to Manager and/or RM
• Forms alliance with RMs and lending team leadership to provide superior service to client base
• Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management
• Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
• Active participation in projects as needed including procedures audits training initiatives
• Delivers on successful outcomes of larger scale continuous improvement or technology driven projects.
• Support ongoing initiatives to enhance commercial lending platform and servicing structure
• Perform other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures including acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

Education

• 4-year College Degree or work experience

Work Experience

• Minimum 5 years experience managing a team of professionals who service of non-owner occupied commercial real estate loans with heavy emphasis on syndication
• Must have experience and understand bank operations bank compliance and direct experience with servicing commercial real estate and syndication portfolio
• Financial services or regulated industry experience (preferred)
• Familiarity with regulatory compliance risk management and financial performance oversight (preferred)

Skills

Physical Demands

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (2 days)

Key has implemented a role-based Mobile by Design approach to our employee workspaces dedicating space to those whose roles require specific workspaces while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result this role may be mobile or home based which means you may work either at a home office or in a Key facility to perform your job duties.

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COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing