Director, People Operations Enablement & PMO
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
Our mission at HubSpot is to help millions of organizations grow this role youll ensure People Operations can scale with clarity consistency and confidence by owning the enablement and execution backbone behind our service delivery model.
Youll take a meta view of execution across People Ops leading complex cross-functional initiatives and strengthening how knowledge technology and operational rigor come together. Your impact will show up in predictable delivery empowered Service Delivery teams and a better employee experiencetoday and as we grow.
Youll sit at the center of People Operations partnering closely with Service Delivery HRIS IT Analytics and People Ops leadership to bring structure governance and enablement to how People Ops operates end to end.
What Youll Do
- Serve as the PMO for People Operations providing clear visibility into priorities dependencies risks and progress across initiatives.
- Lead complex cross-functional work including service migrations operating model changes and platform or process enhancements.
- Establish execution discipline through governance models operating rhythms and executive-level stakeholder communication.
- Partner closely with People Ops leadership Service Delivery HRIS IT and Analytics to align strategy with execution.
- Own the knowledge enablement strategy that powers Tier 0 experiences and supports Service Delivery.
- Oversee enablement of People Ops technology with ServiceNow as a core platform supporting workflows knowledge SLAs reporting and automation.
- Drive operational excellence through service migration planning SLA management quality controls compliance readiness and end-to-end process optimization.
Required Domain Expertise Technical Skills and Abilities
The successful candidate must know how to:
- Lead complex cross-functional programs end-to-end including service migrations and large-scale People Ops initiatives.
- Operate as a PMO in a matrixed environment establishing governance prioritization and executive-level reporting without direct authority.
- Partner with our Service Delivery team to design People Operations service delivery controls including SLAs intake workflows and quality.
- Own and optimize ServiceNow for HR/service delivery use cases including case management knowledge integration SLA tracking and automation (HRSD preferred).
- Build and govern enterprise knowledge management systems that are accurate branded and easy to use.
- Use data and analytics to drive operational insight and decision-making.
- Translate business needs into scalable process and technology solutions in partnership with HRIS IT and Analytics.
Behavioral Attributes for Success
- Systems thinker who sees how people process and technology work together.
- Calm credible executive presence with the ability to influence without authority.
- Relentless clarity-builder who drives ownership timelines and outcomes.
- Strong operator instinct with a bias toward prevention over reaction.
- High ownership low ego leader who enables others to succeed.
- Change-savvy with the emotional intelligence to lead teams through ambiguity.
What Youll Bring
Required Qualifications
- 10 years of experience in People Operations HR Transformation Shared Services Enablement or Enterprise PMO roles.
- Proven success leading complex cross-functional initiatives with senior and executive stakeholders.
- Strong PMO and execution leadership skills including governance design and dependency management.
- Hands-on experience with ServiceNow in an HR or service delivery context.
- Experience building or scaling knowledge management operational excellence and process optimization frameworks.
- Strong written and verbal communication skills.
- Comfort operating at the intersection of people process and technology.
Nice to Have
- Experience using analytics to drive operational insight.
- Exposure to automation and AI-enabled service delivery.
- Experience operating in a global or scaled People Ops environment.
- Background in compliance enablement or audit readiness.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
