Customer Success Manager, Digital Touch
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Manager Digital Touch Customer Success North America Remote
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
Were searching for a Customer Success Manager Digital Touch to join our North America Customer Success team so that we can scale high-quality customer engagement across our emerging accounts through innovative digital strategies. The Customer Success Manager Digital Touch will develop and deliver automated customer success programs analyze engagement data and optimize digital touchpoints to drive retention and customer satisfaction across our North America product portfolio.
This is a new role within our growing Customer Success function giving you the unique opportunity to shape and define our digital touch strategy from the ground up. Youll have significant influence in building scalable engagement models and establishing best practices that will serve as the foundation for our digital customer success initiatives.
How Youll Spend Your Time
- Utilize customer analytics platforms to examine health metrics and generate data-informed insights in order to enhance retention strategies and renewal decisions
- Craft clear and supportive messaging across digital channels to reinforce customer value realization and adoption
- Identify inefficiency patterns within digital workflows and create documentation to streamline service delivery and operational efficiency
- Support automated campaigns webinars and lifecycle programs to drive scalable customer experiences across large account portfolios
- Monitor client health satisfaction and sentiment to ensure seamless renewal processes in partnership with Renewals Specialists and Sales teams
- Create standardized solutions for recurring customer challenges that align with team objectives to improve self-service capabilities
- Participate in process improvement initiatives and team data reviews to optimize digital customer success workflows
What Kind of Things Were Most Interested in You Having
- Previous experience in a Digital Touch Customer Success role preferably in a B2B healthcare SaaS company
- Proven success in managing customer engagement across a large portfolio of customers
- Demonstrated analytical skills with the ability to leverage data to drive customer insights and business decisions
- In-depth knowledge on how to support organizations through transitions including new product adoption and legacy platform migrations
- Proficiency in Salesforce Reporting data analytics tools and Excel (AI experience is a plus)
- A knack for working collaboratively within cross-functional teams while driving measurable outcomes
- Ability to travel across North America as needed
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their best. Our benefits package includes health dental vision life disability insurance 401K paid time off and paid holidays.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disability handicap marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step please dont hesitate to send a note to
Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
