Operations Manager, Outbound
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Outbound Operations Manager is responsible for the full outbound process within a shift at a Fulfillment Center from the Pick area through Sort Pack and Ship areas. This role coordinates manages and coaches the activities of the entire shift team.
Key job responsibilities
Operational Leadership:
- Lead the start of shift (SOS) planning meeting
- Ensure shift headcount throughput per hour (TPH) and volume finish consistent with the FCs long-term plan (21-day Plan)
- Protect Customer Experience (CE) by ensuring all shipments are processed and departed on time
- Oversee end of shift (EOS) reporting that thoroughly and accurately documents shift performance
- Plan the next days shift
Team Development:
- Develop Area Manager direct reports through one-on-one interactions and evaluations
- Manage shift interactions outside of the department
- Coach and coordinate activities of the whole shift team
Performance Metrics: Performance is evaluated across four key pillars:
- Safety
- Quality
- Customer Experience
- Cost
- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses
- Experience in employee and performance management
- Experience with performance metrics and process improvement and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Operational Leadership:
- Lead the start of shift (SOS) planning meeting
- Ensure shift headcount throughput per hour (TPH) and volume finish consistent with the FCs long-term plan (21-day Plan)
- Protect Customer Experience (CE) by ensuring all shipments are processed and departed on time
- Oversee end of shift (EOS) reporting that thoroughly and accurately documents shift performance
- Plan the next days shift
Team Development:
- Develop Area Manager direct reports through one-on-one interactions and evaluations
- Manage shift interactions outside of the department
- Coach and coordinate activities of the whole shift team
Performance Metrics: Performance is evaluated across four key pillars:
- Safety
- Quality
- Customer Experience
- Cost
- Bachelors degree or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses
- Experience in employee and performance management
- Experience with performance metrics and process improvement and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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