Merchants Services Associate

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team were building a global logistics platform that can deliver (almost) everything in your city to your door in minutes. Today our products are used by 55 million registered users who can now order from 200000 restaurants and retail stores across 30 countries around the world.

Our Sales teams create and build our relationships with merchants. Together weve helped big brands local stores and neighborhood restaurants do over 15 billions worth of business through our platform. Were constantly launching new cities and products so there are always new opportunities to expand your skills and progress your career.

What youll be doing

As Merchant Services Associate youll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners ensuring smooth collaboration top-quality service and continuous development opportunities. This role is an exciting mix of partner support process management and business growth.

Day-to-day in this role youll:

• Build strong relationships with partners by training them on how to use our systems and keeping them updated on improvements
• Ensure partners reach the highest service standards by conducting frequent quality and satisfaction checks
• Support partner business growth by analyzing and sharing data insights
• Manage and update partner menus and visuals to ensure alignment with the Wolt brand
• Assist the Development team with urgent cases as needed
• Share best practices across the team to improve processes and support

Our humble expectations

• Have the charm empathy and honesty to build strong relationships.
• Are used to high-performance high-expectation cultures.
• Have a proven track record of making sales and closing deals.
• Take a hands-on proactive approach to getting stuff done and seeing things through.
• Have fluent and persuasive written and spoken communication skills in English and Norwegian.
• Are entrepreneurial innovative and good at solving problems.
• Can adapt quickly in a rapidly changing market.
• Have around 1 year of customer support or partner operations experience.

Why youll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart friendly people

Next steps

Important note - deadline for submitting your application is 14th January. If this sounds like an opportunity you want to pursue apply today!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.