Customer Onboarding Manager

Customer and Prospect Engagement

• Lead new customers through a structured 30-90 day onboarding program driving usage adoption and overall ROI.
• Deliver engaging and efficient product training feature demos and workshops tailored to each customers needs.
• Understand each customers unique goals and align onboarding activities to ensure success.
• Act as the primary point of contact for all platform-related inquiries during onboarding.
• Identify and surface growth opportunities during onboarding and trial phases.

Internal Collaboration and Feedback

• Monitor customer usage and workflows via Mixpanel and Looker; share insights to drive adoption and determine when the client is ready to graduate from the onboarding phase.
• Track and communicate product issues customer questions and trends.
• Provide clear actionable feedback to Product and Product Marketing teams.
• Collaborate with fellow Onboarding Managers to ensure consistency and excellence in the onboarding experience.

Desired Skills and Experience

• 2-4 years of experience in customer-facing SaaS customer success or client onboarding roles.
• Strong technical aptitude and the ability to quickly learn complex software.
• A confident self-starter with excellent organizational skills and attention to detail.
• Exceptional communication and presentation skills - you know how to build trust with customers.
• Comfortable working cross-functionally and adapting to a fast-paced evolving environment.
• Growth-minded proactive and motivated to learn new skills.
• Experience leading both virtual and in-person meetings and training is required.
• Ability to travel for on-site client training as needed.
• Familiarity with the APAC business market is considered an asset.

Dont meet every qualification Research shows that equity-deserving groups are 20% less likely to apply to jobs if they dont check every box. If this role excites you and you think you have what it takes we encourage you to still apply. You may be the best candidate for this role

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools Dash Social enables brands to create content that entertains engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social visit .

At Dash Social you will be given the opportunity to take risks learn and grow your career. Youll be joining a talented hardworking team with leading policies and practices recognized as a top employer in Canada.

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Were building a team of smart curious and driven people who care about doing great work. Its the people at Dash that propel us forward.

We believe that great ideas come from different places. Were proud of the team weve built so far and are always looking for people who bring new ideas experiences and dedication as we continue to grow. If you are collaborative thoughtful eager to learn and grow and are a hard worker youll fit right in here.

Dash Socials hiring practices are based on skills potential and character regardless of race religion colour national origin sex sexual orientation age veteran status disability status or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they addition to health and dental benefits for you and your family you can also expect:

• Vacation personal days and sick time
• RRSP/401k matching
• Annual mental health benefit
• Quarterly wellness benefit
• Donation matching program
• Parental leave top-up plan
• Work-from-home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities