Technical Customer Support II

• Answering incoming telephone calls in a professional and courteous manner
• Providing clear professional technical responses to customer support requests via email or web form
• Troubleshooting mechanical and electronic issues related to Sea-Bird Scientific instruments
• Diagnosing and resolving software and data-related issues
• Using scientific software to plot process and evaluate customer data
• Documenting customer inquiries quality concerns warranty issues and feedback in internal systems
• Building and maintaining strong relationships with customers by delivering timely effective solutions
• Collaborating with internal teams to resolve customer issues and improve product support
• Participating in process improvement initiatives to enhance efficiency and customer experience
• Working additional hours as needed to support business needs and meet deadlines
• Continuously developing and maintaining in-depth knowledge of products and applications
• Delivering technical training to customers representatives and colleagues both in person and remotely
• Assisting in the development of written and multimedia materials for product training and user education
• Provide feedback to product managers salespersons and engineers about product improvements
• Provide support for R&D and science related projects

The essential requirements of the job include:

• Bachelors degree in a Science or Engineering-related field (Oceanography Environmental Science Physics Chemistry Engineering or Computer/Data Science preferred)
• 3-5 years experience in a customer service or technical support related field
• Experience with oceanographic instrumentation or research cruises preferred
• Must have a valid drivers license and a good motor vehicle driving record
• In-depth knowledge of Microsoft Office
• Basic knowledge of Windows network systems and serial communications protocols preferred
• Experience with integrated systems PLCs or industrial applications a plus

Communication & Analytical Skills

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.

We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.