Director, Enterprise Applications

Director of Enterprise Applications

Location: Westlake TX (Hybrid 23 days per week in the office) or Remote (U.S.-based)
Department: Information Technology
Reports To: Chief Information Officer (CIO)

Role Summary

ECI Software Solutions is seeking a Director of Enterprise Applications to own the strategy delivery and operation of our core business systems including Workday Salesforce and Microsoft 365. This role will lead a team of application managers administrators analysts and developers (mix of FTEs and contractors) and will partner closely with leaders across Finance HR Sales Marketing and Operations.

The Director of Enterprise Applications will define and execute the roadmap for our enterprise application landscape ensuring our systems are scalable reliable integrated and aligned with ECIs growth as a leading SaaS company.

Key Responsibilities

Strategy & Roadmap

• Develop and own the enterprise applications strategy and multi-year roadmap aligned with ECIs business and technology objectives.
• Assess the current application landscape (Workday Salesforce M365 and related tools) identifying gaps redundancies and modernization opportunities.
• Build business cases and ROI analyses for major initiatives (e.g. new modules platform expansions consolidations or replacements).
• Partner with the CIO and IT leadership to ensure enterprise applications support ECIs scalability customer-centricity and operational efficiency.

Application Portfolio Management

• Maintain a portfolio view of all enterprise applications including ownership cost usage lifecycle status and risk.
• Make retain / enhance / consolidate / retire recommendations to optimize business value and total cost of ownership.
• Own key vendor relationships (Workday Salesforce Microsoft and other major SaaS providers); oversee contracts renewals and license management.
• Ensure alignment of tools and platforms with enterprise architecture and security standards.

Project Delivery & Change Management

• Lead or oversee enterprise application projects: implementations major upgrades module rollouts and cross-application initiatives.
• Establish and manage intake and prioritization processes for enhancements and new requests in collaboration with business stakeholders.
• Ensure high-quality project execution (requirements design configuration testing training cutover and post-go-live support).
• Drive effective change management including stakeholder communication impact assessment user training and adoption strategies.

Operations Support & Continuous Improvement

• Ensure the reliability performance and security of enterprise applications meeting or exceeding SLAs.
• Oversee application support processes: incident management service requests and problem management across Workday Salesforce M365 and related systems.
• Champion continuous improvement identifying and delivering enhancements that streamline processes reduce manual work and improve user experience.
• Ensure robust documentation of application configurations integrations and key business processes.

Business Partnership & Process Optimization

• Serve as a trusted partner to leaders in Finance HR Sales Marketing and Operations translating business needs into scalable system solutions.
• Facilitate cross-functional collaboration to harmonize and standardize processes where appropriate leveraging out-of-the-box capabilities before customizations.
• Help functional owners optimize their processes using best practices within Workday Salesforce Marketo and M365.

Data Integration & Analytics

• Partner with Enterprise Architecture Data and Integration teams to ensure robust integrations between systems (e.g. Workday Salesforce Salesforce Jira and connections into data platforms).
• Oversee governance of APIs integration patterns and middleware used by enterprise applications.
• Support reporting and analytics needs by ensuring applications provide accurate timely data and align with data governance standards.

Security Risk & Compliance

• Ensure enterprise applications adhere to security privacy and compliance requirements relevant to a SaaS business.
• Partner with Security Compliance and Internal Audit on access controls segregation of duties audit trails and regulatory controls
• Support internal and external audits remediation activities and ongoing risk management.

Leadership & Team Development

• Lead a team of 23 managers and 20 indirect reports (FTEs and contractors) covering application management administration analysis and development.
• Define roles responsibilities and career paths within the Enterprise Applications function.
• Recruit develop and retain top talent; provide coaching and feedback to foster a culture of accountability collaboration and continuous learning.
• Promote standard methodologies and best practices for configuration development testing documentation and release management.

Required Qualifications

• Bachelors degree in Information Systems Computer Science Business or related field or equivalent experience.
• 10 years of progressive experience in IT or enterprise applications roles.
• 5 years in a leadership/management capacity including managing managers and distributed teams and/or contractors.
• Significant hands-on or leadership experience with at least two of the following platforms (more is a plus):
  • Workday (HCM and/or Finance)
  • Salesforce (Sales Cloud Service Cloud CPQ or related clouds)
  • Microsoft 365 (including governance and adoption at scale)
• Demonstrated success delivering large-scale SaaS application projects (implementations major upgrades or transformations) in a growing organization.
• Strong understanding of core business processes across Finance HR Sales and Marketing and how they are enabled by enterprise applications.
• Proven ability to partner with senior business leaders manage competing priorities and make data-driven decisions.

Preferred Qualifications

• Experience in a B2B SaaS or software company of similar scale ( employees).
• Experience driving application rationalization and standardization across multiple business units or geographies.
• Familiarity with modern integration platforms APIs and event-driven architectures.
• Advanced degree (e.g. MBA or Masters in Information Systems) and/or relevant certifications (e.g. Salesforce Workday Marketo PMP ITIL).