Junior Support Engineer
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you tired of support roles where you just follow scripts and never touch real code As a Junior Support Engineer at BodySpec youll troubleshoot actual technical problems write scripts to solve them and work directly with our engineering team. You wont be stuck in a call centeryoull be the technical bridge between our users and our dev team with a clear path to move into full-time engineering as you grow.
First-year Junior Support Engineers in Austin can expect to earn up to $70170 in total cash compensation plus equity.
Youll Love This Job If You Have:
Technical Curiosity: You want to understand how systems actually work not just restart them when they break. You dig into logs trace errors and dont stop until you find the root cause.
Communication Clarity: You can explain technical problems to non-technical people without being condescending and you can document issues for engineers without wasting their time. Your Slack messages are clear concise and actionable.
Coding Fundamentals: You have solid programming foundations and can pick up new languages as needed. Youre comfortable writing scripts querying databases and reading code you didnt write.
Judgment on Escalation: You know when to solve something yourself and when to pull in engineering. You dont escalate everything but you also dont sit on critical issues trying to be a hero.
Patience Without Passivity: You stay calm with frustrated users and stakeholders but youre not a pushover. You advocate for real fixes not just band-aids.
What Will You Do
Troubleshoot technical issues across our website admin systems and internal toolsprimarily via Slack with both internal teams and external stakeholders
Write scripts and queries to diagnose problems pull data and automate repetitive fixes
File detailed bug reports for engineering with reproduction steps logs and your initial diagnosis
Work directly with our engineering team to understand our tech stack and contribute to solutions
Provide weekend tech and dev support on a rotating schedule managed by the team
Document solutions and build internal knowledge bases so problems get solved faster over time
Grow your technical skills with the goal of transitioning into a full engineering role
Requirements
Based in Austin TX and able to work in-person at our offices
02 years of experience in a technical support dev support or engineering-adjacent role (flexible if you can demonstrate the skills)
Strong programming fundamentalscomfortable in at least one language with ability to learn others
Experience with databases and writing queries (SQL or similar)
Excellent written communicationyoull live in Slack and email
Ability to thrive with direct unfiltered feedbackwell tell you exactly what you need to improve
Availability for rotating weekend support coverage
Compensation
Base Salary: $62000 yearly
Performance Bonus: Up to 7% of base salary annually ($4340) half paid in cash ($2170) half in stock options
Team Revenue Bonus: $500/month when we hit monthly goals ($6000 annually we hit our goals 9 out of 12 months in 2024)
Total Cash Compensation: Up to $70170
Equity: Stock options through performance bonus and additional grants based on performance
All team members regardless of position are eligible for additional stock option grants and profit sharing based on performance. We expect both cash and equity compensation to grow as the company scales.
Benefits
Health dental and vision insurance
401(k)
Paid time off
Sick leave
Company-wide peer bonus program for recognizing excellent teamwork
Employee assistance program
Regular team events (both virtual and in-person)
Direct mentorship from experienced operators whove scaled companies before
BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer youll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. If you want to solve real problems work with a sharp team and have a clear path to becoming a developer we want to hear from you.
First-year Junior Support Engineers in Austin can expect to earn up to $70170 in total cash compensation plus equity.
Youll Love This Job If You Have:
Technical Curiosity: You want to understand how systems actually work not just restart them when they break. You dig into logs trace errors and dont stop until you find the root cause.
Communication Clarity: You can explain technical problems to non-technical people without being condescending and you can document issues for engineers without wasting their time. Your Slack messages are clear concise and actionable.
Coding Fundamentals: You have solid programming foundations and can pick up new languages as needed. Youre comfortable writing scripts querying databases and reading code you didnt write.
Judgment on Escalation: You know when to solve something yourself and when to pull in engineering. You dont escalate everything but you also dont sit on critical issues trying to be a hero.
Patience Without Passivity: You stay calm with frustrated users and stakeholders but youre not a pushover. You advocate for real fixes not just band-aids.
What Will You Do
Troubleshoot technical issues across our website admin systems and internal toolsprimarily via Slack with both internal teams and external stakeholders
Write scripts and queries to diagnose problems pull data and automate repetitive fixes
File detailed bug reports for engineering with reproduction steps logs and your initial diagnosis
Work directly with our engineering team to understand our tech stack and contribute to solutions
Provide weekend tech and dev support on a rotating schedule managed by the team
Document solutions and build internal knowledge bases so problems get solved faster over time
Grow your technical skills with the goal of transitioning into a full engineering role
Requirements
Based in Austin TX and able to work in-person at our offices
02 years of experience in a technical support dev support or engineering-adjacent role (flexible if you can demonstrate the skills)
Strong programming fundamentalscomfortable in at least one language with ability to learn others
Experience with databases and writing queries (SQL or similar)
Excellent written communicationyoull live in Slack and email
Ability to thrive with direct unfiltered feedbackwell tell you exactly what you need to improve
Availability for rotating weekend support coverage
Compensation
Base Salary: $62000 yearly
Performance Bonus: Up to 7% of base salary annually ($4340) half paid in cash ($2170) half in stock options
Team Revenue Bonus: $500/month when we hit monthly goals ($6000 annually we hit our goals 9 out of 12 months in 2024)
Total Cash Compensation: Up to $70170
Equity: Stock options through performance bonus and additional grants based on performance
All team members regardless of position are eligible for additional stock option grants and profit sharing based on performance. We expect both cash and equity compensation to grow as the company scales.
Benefits
Health dental and vision insurance
401(k)
Paid time off
Sick leave
Company-wide peer bonus program for recognizing excellent teamwork
Employee assistance program
Regular team events (both virtual and in-person)
Direct mentorship from experienced operators whove scaled companies before
BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer youll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. If you want to solve real problems work with a sharp team and have a clear path to becoming a developer we want to hear from you.
Required Experience:
Manager
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
