Reservations Executive
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur India. As a key member of our reservations department you will be responsible for managing hotel bookings providing exceptional customer service and maximizing occupancy rates.
- Process individual and group reservations accurately and efficiently using hotel reservation systems
- Build and maintain strong relationships with clients travel agents and internal departments
- Provide outstanding customer service through various communication channels (phone email and in-person)
- Implement effective selling strategies to optimize occupancy rates and revenue
- Generate and distribute rooming lists confirmations and other reservation-related documents
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and manage reservation releases cancellations and modifications
- Stay updated on hotel promotions packages and pricing strategies
- Assist in resolving customer inquiries and complaints in a timely and professional manner
- Contribute to the continuous improvement of reservation processes and procedures
Qualifications :
- Previous experience in a similar reservations role preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational abilities with a keen attention to detail
- Proven track record of building and maintaining client relationships
- Proficiency in hotel reservation systems (experience with Opera Cloud and RESAweb is a plus)
- Ability to multitask and manage time effectively in a fast-paced environment
- Customer-focused mindset with a commitment to delivering exceptional service
- Analytical skills to interpret booking trends and make data-driven decisions
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Strong problem-solving abilities and a proactive approach to challenges
- Flexibility to work varying shifts including weekends and holidays if required
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred)
- Fluency in English; knowledge of additional languages is a plus
Additional Information :
- An opportunity to be with worlds preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
