Guest Service Attendant

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Heads associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Hilton Head Oceanfront Resort may be your perfect match.

The Bellperson is a key ambassador of Omnis renowned service culture creating exceptional first and last impressions for our guests. This role provides warm attentive and efficient assistance with luggage transportation and guest orientation while delivering genuine Southern hospitality throughout the guest experience.

• Greet guests promptly and courteously upon arrival and departure offering luggage assistance as needed

• Safely transport guest luggage to and from rooms storage areas and vehicles

• Escort guests to rooms and provide an overview of resort amenities services and in-room features

• Maintain knowledge of the resort layout amenities dining options and local attractions

• Assist with transportation coordination including valet communication and shuttle support (if applicable)

• Tag store and retrieve luggage accurately and securely

• Respond to guest requests questions and concerns with professionalism and urgency

• Maintain cleanliness and organization of bell stand luggage storage and entry areas

• Communicate effectively with Front Desk Valet Housekeeping and other departments to ensure seamless service

• Uphold Omni brand standards and Forbes service expectations at all times

Qualifications

• Strong communication and interpersonal skills

• Ability to lift and carry up to 75 lbs and stand or walk for extended periods

• Flexible availability including weekends holidays and evenings

• Valid drivers license may be required

• Must be at least 21 years of age

• Professional appearance and conduct in alignment with Omni standards