Manager, Payment Support

ABOUT REPAY
REPAY (Realtime Electronic Payments / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta Georgia with offices across the country. REPAY enables its customers to accept payments anytime anywhere and through any channel while providing a secure seamless and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions including debit and credit card processing ACH processing Instant Funding and electronic bill payment systems with full IVR text and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

We are looking for a Manager Payment Support to join our growing team. REPAY is looking for someone to lead a team of payment specialists responsible for enrolling vendors processing and researching payments among a variety of other tasks. This role will work onsite in our Utah office. We work hard but we have lots of fun doing it. If a cool collaborative and challenging work environment sounds appealing youll fit right in.

RESPONSIBILITIES

• Timecard Approval: Review and approve employee timecards to ensure accuracy and compliance with company policies.
• PTO Management: Coordinate and balance Paid Time Off requests to maintain appropriate staffing levels.
• Work Distribution: Assign and manage daily workloads to ensure efficient operations and timely task completion.
• Performance Observation: Monitor employee performance to ensure adherence to quality standards and operational expectations.
• Coaching & Development: Provide ongoing coaching feedback and support to drive performance improvement and professional growth.
• Interviewing & Hiring: Conduct applicant interviews and assess candidates to identify and select top talent.
• KPI Reporting: Prepare and review monthly Key Performance Indicator (KPI) reports to evaluate team and individual performance.
• Product & Role Knowledge: Maintain in-depth knowledge of the Payment Specialist role to effectively support and guide the team.

SKILLS & EXPERIENCE NEEDED

• Minimum of 3-5 years of prior experience in a managerial or team lead role.
• Proven experience managing teams and/or projects in a professional setting.
• Demonstrated ability to establish processes improve efficiencies and drive operational excellence.
• Strong leadership skills with the ability to inspire guide and motivate team members.
• Excellent verbal and written communication skills with the ability to communicate effectively with team members stakeholders and executive leadership.
• Effective active listening skills including the ability to provide constructive feedback and resolve conflicts professionally.
• Strong organizational skills including time management task prioritization and resource allocation.
• Ability to build strong empathetic and trust-based relationships with team members.

WHY JOIN REPAY. BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces we continue to set the standard for application development and 2019 REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years we have placed on the ACG Atlanta Georgia Fast 40 a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAYs leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress great snacks & beverages and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company forand 2022. The REPAY team is fun smart collaborative and truly enjoys working together. Making a difference in our local communities we support several philanthropic initiatives every year to give back to our local communities. We are self-driven motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education including professional conferences and events.

PUTTING OUR PEOPLE FIRST
We believe our people are the best and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits including life insurance disability insurance and work-life balance resources. All benefits go into effect day one. Our employees futures are important to us which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAYs core values are Excellence Passion Innovation Respect and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed regardless of race color national origin sex sexual orientation gender identity or expression transgender status pregnancy religion age (40 and over) disability service in the uniformed services protected veteran status genetic information or any other classification protected by federal state or local law. Celebrating our diverse backgrounds views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally we are not able to sponsor visas.