Artist Support Specialist

As an Artist Support Specialist with TuneCore you will be supporting a broad spectrum of TuneCore artists from DIY to established career artists. Our mission is to deliver fast thoughtful and high-quality support ensuring a smooth distribution experience for our artists. 

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat) 
• Master TuneCores administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests averaging 60 tickets per day
• Work with external partners (DSPs payment partners etc) to resolve issues for artists Identify and report technical bugs to our product teams
• Offer insights and ideas on process development to help optimize the teams workflows
• Other duties as required by department leadership 

Qualifications :

The tasks and responsibilities of this position include but are not limited to: 

• At least 2 years of experience working in a high volume support/customer service environment  
• Track record of  meeting or exceeding quantifiable performance metrics on a regular basis 
• Clear concise and warm communication both written and verbal. (Both internally and externally)
• Working knowledge of Mac or Windows Slack Google Suite and other common day-to-day SaaS tools
• Proven track record of being transparent accountable and relentless; exhibiting a true passion for going above and beyond for customers.
• Ability to provide personalized empathetic support while remaining efficient and maintaining high volume  
• Comfortable with change and ambiguity in a dynamic atmosphere
• A professional consistent and positive can-do attitude who works well within a team and independently at the same high level
• Knowledge of current music and technology industry trends
• Experience with Zendesk or similar ticketing platforms is a huge plus!
• Experience Technical troubleshooting and bug reporting is also a major plus 

We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Additional Information :

Where youll be  

This role will be based out of our Nashville TN office. TuneCore operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.  

 

Working At TuneCore 

Our Values:  

TuneCore is a team of creators for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness expertise respect and transparency. As global citizens we believe that if we build more diverse equitable and inclusive teams across our company we will collectively create and offer more innovative solutions and better serve our artists labels partners and employees.  

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in where each persons unique perspective is valued and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture we are committed to listening learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look where you call home who you love what you believe or whats on your playlist. 

CSR Strategy: Shaping Music for Good 

Our core values are put into action through Shaping Music for Good Believe and TuneCores global corporate social responsibility strategy integrated at all levels of the company and at the heart of our business model.   

We strive to shape the music industry for good by building trusting relationships with artists and partners investing in the growth and talent development of our local markets and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity diversity equity & inclusion environmental sustainability and wellness for our employees artists and industry partners.  

Shapers Program 
Employees have the opportunity to join the Shapers Program a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives. Shapers develop action plans educate teammates support the implementation of programs and inspire action within the organization on causes and issues that align with TuneCore and Believes SMFG priorities.  

Inclusion in the Music Business Report

In 2025 Believe and TuneCore partnered with the Annenberg Inclusion Initiative the worlds leading think tank studying diversity and inclusion in the entertainment industry to produce the second Inclusion in the Music Business report which analyzes the gender race and ethnicity among executive leadership in the music industry.

Recognition and Awards:

• Fast Companys 10 Most Innovative Companies in Music list (2023-2025)

• Crains Best Places to Work in NYC (2022-2024)

• Billboard Women in Music List: Andreea Gleeson CEO (2023-2025)

• Billboard Indie Power Players List: Andreea Gleeson CEO ()

• Billboards International Power Players List Andreea Gleeson CEO ()

• Billboard Power 100: Andreea Gleeson (2025)

Benefits & Perks: 

At TuneCore were committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include but are not limited to: 

• Paid Time Off including vacation holidays paid bereavement unlimited paid sick days and company-wide week off between Christmas and New Yearsevery employee needs time to take care of themselves and their family.

• Wellness Fridays year-round (close at 1pm on Fridays) 

• Universal Paid Parental Leave for both parents - because we know your newest family member(s) deserve your undivided attention. 

• Comprehensive health vision dental FSA and dependent care from day 1 of employment - your health comes first. 

• 401k match - an investment in your future. 

• Company wide events outings and volunteer days we have team spirit and know how to have fun! 

• Hybrid Work - employees have the option to work primarily remotely and work from the office 8 days per month on a flexible schedule organized at the department level in accordance with Company policies. 

• Learning and development opportunities and career development training we believe in promoting and growing our leadership from within the company and proactively invest in our people. 

• Free distribution subscription for employees so you can experience the magic of releasing music worldwide (and give us valuable feedback!). 

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.  

Remote Work :

No

Employment Type :

Full-time