Manager Program Management

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express. We are seeking a Program Manager with a strong attention to detail and the ability to work autonomously and efficientlyproactively anticipating leader needs and seamlessly coordinating with stakeholders to ensure priorities progress smoothly.

Job Responsibilities:

The Program Manager will drive operational rigor managing key processes including colleague engagement efforts and ensuring effective execution of program priorities. This role requires strong organization communication and a consistent track record of excellence operating within a high performing team environment.

Key Responsibilities include:

• Operational Rigor and Process Excellence: Drive operational rigor across the organization by ensuring consistency accuracy and follow-through in day-to-day and long-term processes.
• Executive Communications and Materials: Prepare executive-ready materials including presentations updates summaries and comprehensive communications for key business reviews with senior management ensuring clarity accuracy and strong storytelling.
• Program Scorecard and KPI Visibility: Maintain a program scorecard ensuring accurate and timely updates and clear visibility into progress against goals KPIs and strategic deliverables.
• Analytical Support: Support leadership in activities requiring analysis data consolidation and synthesis of inputs to support decision-making.
• Information Flow and Team Enablement: Ensure effective flow of information across the team by coordinating updates structuring communications and enabling timely follow-through on actions and commitments.
• Confidential information handling: Manage sensitive information with discretion and exercise strong judgment in communications and access control.
• Colleague Engagement and Culture: Lead colleague engagement efforts including culture initiatives recognition programs surveys and communication efforts that strengthen team connectivity.
• Event Planning and Execution: Plan and execute in-person and virtual team events such as town halls summits trainings team-building activities and special events ensuring end-to-end logistics and a high-quality attendee experience.

Qualifications:

The ideal candidate will be a highly motivated self-starter who is able to perform job function with limited guidance. The individual must be composed organized culturally aware and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional qualifications include:

• 5 yearsof professional experience in business operations administrative leadership project coordination or a related field.
• Prior experience in Cybersecurity Technology Product or Portfolio related team is preferred.
• Outstanding written and verbal communication skills with focus on precision and command of corporate protocol
• Consistent track record of taking complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences
• Ability to work across a large and diverse organization
• Highly organized with strong problem-solving skills and attention to detail.
• Proficiency with Microsoft Office (PowerPoint Excel Outlook) and standard collaboration tools (e.g. Confluence SharePoint Slack).
• Experience using AI tools like Microsoft CoPilot and ChatGPT to drive efficiency create content and conduct analysis.
• Bachelors degree required; MBA or equivalent advanced degree preferred.

Salary Range: $103750.00 to $174750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States isrequiredas the company will not pursue visa sponsorship for these positions.