Manager of Customer Success

West Jordan, UT - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

At Audio Enhancement we help empower learning in the classroom every day. We believe in what we do and how we do it. We take care of each other exceed our customers expectations and build success through partnership friendship and trustwith our team members partners and customers. Team members who work hard pursue excellence and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement were looking for lifersmembers of our Audio Enhancement family who believe in our mission share our passion and want to spend their careers making a difference in education.

We are currently seeking a full-time Manager of Customer Success.

The Manager of Customer Success leads and supports the day-to-day execution of Customer Success operations. This role ensures the team consistently delivers high-quality onboarding training coordination adoption follow-ups and customer engagement that contribute to strong customer health and long-term satisfaction. The Manager translates departmental strategy into actionable workflows coaches the Customer Success team and drives accountability for execution performance and results.

Duties Include:

Provide direct supervision development and coaching to members of the Customer Success Team
Conduct monthly KPI meetings annual reviews and skill-building sessions with the team
Promote a collaborative team culture grounded in accountability customer focus and continuous improvement.
Oversee consistent delivery of Customer Success lifecycle including onboarding training implementation planning usage adoption monitoring and district follow-up action items.
Support early identification and escalation of at-risk customers
Drive improvements based on data insights customer feedback and internal collaboration.
Ensure operational alignment between Educational Development Specialists Sales Liaisons and Customer Experience Specialists
Monitor district health indicators adoption trends and team performance metrics
Provide the Director with regular updates insights and recommendations based on data
Collaborate to address customer challenges barriers to adoption or workflow issues
Advocate for customer needs while balancing operational efficiency and company

Requirements

Must have been on the Customer Success Team for at least one year.

Compensation and Benefits:

Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical dental and vision insurance Employer-funded Health Savings Account (HSA) Paid Time Off (PTO) paid holidays Employer-funded Short Term Disability Insurance Employer-funded Life Insurance and matching 401k.

To learn more about Audio Enhancement visit

For quick inquiries contact

Required Experience:

Manager

We are currently seeking a full-time Manager of Customer Success.

Duties Include:

Provide direct supervision development and coaching to members of the Customer Success Team
Conduct monthly KPI meetings annual reviews and skill-building sessions with the team
Promote a collaborative team culture grounded in accountability customer focus and continuous improvement.
Oversee consistent delivery of Customer Success lifecycle including onboarding training implementation planning usage adoption monitoring and district follow-up action items.
Support early identification and escalation of at-risk customers
Drive improvements based on data insights customer feedback and internal collaboration.
Ensure operational alignment between Educational Development Specialists Sales Liaisons and Customer Experience Specialists
Monitor district health indicators adoption trends and team performance metrics
Provide the Director with regular updates insights and recommendations based on data
Collaborate to address customer challenges barriers to adoption or workflow issues
Advocate for customer needs while balancing operational efficiency and company

Requirements