Mondloch Assistant Director of Programs

Title:AssistantDirector ofPrograms

Department:Mondloch

Reports to:Director

FLSA Status:Exempt

Salary:$64000 to $69000

AboutUs:

Shelter House wasestablishedin 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizationsinception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team of individuals changed the lives ofnearly 3000individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

About theRole:

The Assistant Directorof Programsprovides support to ensure safe efficient and effectiveoperationofMondloch Place(20 bed efficiency unit building) Mondloch House(9-bed shelter) Diversion & Housing First programs(community housing units).Singles in this program can experience a variety of challenges ranging from mental health diagnoses substance abuse physical/developmental disabilities limited income and chronic or long-term Assistant Directoris responsible forensuring that best practices are implemented according positionisalso responsible foroverseeing the case managementteam managingclient crisestracking client rental paymentsmaintainingdetailed records/files of unit maintenanceissues and communicationand resolutions; formally documenting and filing completed regular housing inspections (including move-in move-out and lease end date inspections.

Key Responsibilities

Program Leadership & Oversight

• Lead the case management team using a trauma-informed client-centered and Housing First approach.

• Oversee daily operations caseload distribution and team workflows to ensureequitableand high-quality services.

• Monitor and ensure compliance with all contractual obligations agency policies and local state and federal regulations.

• Collaborate with the Director to design implement and evaluate programs policies and procedures.

• Support continuous program improvement through needs assessments program evaluation and client satisfaction surveys.

Staff Supervision & Development

• Supervise and support a team ofcase managersand the intakeand diversioncoordinator including conducting regular one-on-one supervision coaching and performance evaluations.

• Provide guidance in complex case management crisis intervention and service coordination.

• Identifytraining needs and coordinate access

• Develop andfacilitatein-servicetrainingand professional development opportunities for team members.

• Promote a collaborative and professional team environment that fostersself-directedlearning and staff growth.

Service Coordination & Client Support

• Oversee unit inspection process.

• Maintain a directory of the Property information including unit address size rent amount contact info for all landlords / property management companies etc.

• Overseemaintenanceand other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed.

• Conduct move-in move-out and pre-leaserenewal inspections and document the process; ensure utilities are transferred correctly.

• Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs following our internal processes for vetting vendors.

• Calculatecollectand managethe rental payments.

Service Coordination & Client Support

• Oversee client intakeprocessand ensure proper documentation of intake file standard.

• Ensure thorough andaccurateclient documentation.

• Review client filestoensuredocumentationintegrity.

• Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery.

• Address and resolve client grievances or appeals ina timely fair and trauma-informed manner.

Data Management & Compliance

• Monitor use of HMIS and internal systems to ensureaccuratedata entry and high-quality case documentation.

• Verify data accuracy for internal and external reporting requirements.

• Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date andreport ready.

Operational & Administrative Support

• Review and approve staff timecards schedules and leave requests.

• Participate in the on-call rotation and serve as a crisis response backup for service delivery staff.

• Ensureall available funding is tracked spent appropriately and supported by required documentation.

• Attend community meetings represent the agency in workgroups andmaintaincollaborative relationships with external partners.

• Foster a positive mission-driven culture that promotes innovation learning and shared leadership.

About You:

Required:

• A bachelors degree in human services/related field orcommensurateexperience

• 3 years of program and staff managementexperience

• Strong public speaking and communication skills

• Strong written communication skills

• Ability to prioritize competing responsibilities andmake sound judgements

• Valid Drivers License

• Willingness to work evenings and weekends when needed

Preferred:

• A masters degree inhuman services/related field

• Experience leading/supporting programs serving homeless families

• Experience leading/managingin a residential environment

Physical Requirements:

• Annual TB Test isrequired

• Ability to sit or stand forlong periods

• Ability to lift itemsweighing10-20 pounds

Benefits:

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed toprovidingequal employmentopportunitiesto all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefsin accordance withapplicable law. Any job applicant or employee who would like or needsaccommodationmay requestan accommodationby contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed tomaintaininga drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Director