Operations Manager

About MBK Global

MBK Global is a Qatar-headquartered technology and transformation platform operating at the intersection of energy advanced engineering and Industry 4.0.

We are not a single-product company.
We are an ecosystem orchestrator.

Through a growing portfolio of joint ventures and partnerships MBK Global acts as a single accountable digital transformation prime for the energy sector integrating best-in-class technologies into governed deployable and scalable operating models.

Our differentiation is not only what we do but how consistently and professionally we execute.

Why This Role Exists

MBK Global operates a deliberate integration-led Go-To-Market (GTM) and operating model designed to ensure that:

• commercial ambition never outpaces technical or operational readiness
• execution remains disciplined predictable and governed
• joint ventures operate coherently under MBK Global oversight and
• partners and customers experience one accountable high-quality execution engine.

The Chief Operating Officer (COO) is accountable for operationalising this model.

The Operations Manager exists to ensure that every step of the operating model is executed flawlessly in practice with clarity discipline and measurable outcomes.

This is an internal execution role not a client-facing position.
Its value is measured in execution quality predictability and operational leverage.

Role Overview

As Operations Manager you will report directly to the COO and play a critical role in supporting and strengthening MBK Globals operating and GTM execution model across:

• the MBK Global holding company and
• all MBK Global joint ventures operating under its governance framework.

You will ensure that:

• operating model steps are clearly supported and followed
• dependencies and hand-offs are tracked and managed
• execution risks are surfaced early and
• operational performance improves continuously.

This role is ideal for a professional who thrives on structure discipline and execution excellence and who takes pride in making complex organisations run exceptionally well.

The Core Challenge

The defining challenge of this role is execution superiority.

MBK Globals operating model is intentionally structured governed and integration-led.

Your role is to ensure that it becomes a repeatable execution advantage not just a documented framework.

You are not designing strategy.
You are making strategy operationally real.

Key Responsibilities

GTM & Operating Model Execution

• Support the COO in operationalising MBK Globals GTM and operating models.
• Ensure defined execution steps workflows and control points are properly supported.
• Track execution across the full lifecycle (partner onboarding engagement delivery scaling).
• Identify execution gaps delays or misalignments and escalate early with recommendations.

Cross-Functional & JV Coordination

• Coordinate across internal functions (Operations Finance IT Commercial Shared Services).
• Support alignment between MBK Global and JV execution teams.
• Ensure smooth operational hand-offs across functions and geographies (Qatar Pakistan).

Performance Tracking KPIs & Reporting

• Maintain operational trackers execution logs and KPI dashboards.
• Prepare structured weekly and monthly reports for the COO covering:
• execution status
• risks and bottlenecks
• corrective actions and priorities.
• Enable fact-based operational decision-making.

Process Discipline & Continuous Improvement

• Help document maintain and refine standard operating procedures (SOPs).
• Support ISO-aligned quality and process management practices (where applicable).
• Identify opportunities to simplify standardise or improve execution workflows.
• Support rollout of improved processes as MBK Global scales.

Operational Readiness & Scale Enablement

• Support onboarding of new joint ventures partners or initiatives into the operating model.
• Help ensure operational readiness before execution commitments are made.
• Maintain organised audit-ready operational documentation.

What Were Looking For

Experience & Qualifications

• At least 7 years of relevant experience in operations execution PMO operating model support or delivery-focused roles.
• University degree in Engineering Business Administration Operations Management Industrial Engineering or a related discipline.
• Experience working in a multinational enterprise (MNC) or similarly structured enterprise-grade organisation.
• Demonstrated experience operating within complex operating models involving multiple functions geographies or joint ventures.
• Experience in consulting energy industrials technology or professional services environments is a strong advantage.

Professional Qualifications & Certifications (Strongly Preferred)

• Relevant professional qualification and/or certification in operations quality or process management including:
• ISO 9001 (Quality Management Systems) practical implementation and operation experience.
• Certifications in Lean Six Sigma Continuous Improvement or Operational Excellence (Green Belt / Black Belt) are an advantage.
• Hands-on experience implementing and running structured process and quality frameworks not just documenting them.

Core Skills & Capabilities

• Strong command of KPIs performance tracking and execution metrics.
• Proven ability to translate operating models and GTM flows into day-to-day execution reality.
• Excellent analytical and problem-solving skills.
• High competence in building and maintaining:
• operational trackers
• dashboards
• execution logs
• structured management reporting.
• Strong written and verbal communication skills in English.
• High proficiency in spreadsheets and standard productivity tools.

Execution Mindset & Personal Attributes

• Operational excellence is a personal standard not a slogan.
• Highly disciplined reliable and detail-oriented.
• Comfortable working closely with senior leadership.
• Calm under pressure and able to manage multiple interdependent workstreams.
• Takes pride in follow-through consistency and measurable results.

What Success Looks Like

• MBK Globals operating and GTM models are executed consistently as designed.
• Fewer execution gaps surprises or late interventions.
• Clear operational visibility for the COO and executive team.
• Improved coordination across MBK Global and its joint ventures.
• A growing reputation for execution excellence.

Why This Role Matters

• You will help turn MBK Globals operating model into a sustainable competitive advantage.
• Your work directly supports the COO and executive leadership.
• You will help build an organisation known for how well it executes not just what it promises.
• This is a foundational internal role not a support function.

If you are driven by discipline clarity and execution quality and want to play a defining role in building a high-performance organisation this role offers responsibility visibility and long-term relevance.