View Job description for Coordinator, Audio-Visual Technology

Nampa, ID - USA

Monthly Salary: $ 25 - 31

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Reports To:

IT Manager II User Services

Position Status:

Full-Time

Posted Pay Range:

$25.46 - $31.38

If you love bringing technology to life and making every presentation meeting and event run flawlessly youll love this role. As the Coordinator Audio-Visual Technology youll take pride in setting up maintaining and supporting audio-visual systems across the institutionensuring exceptional performance in classrooms events meetings and remote conferencing. Youll enjoy installing configuring and troubleshooting AV equipment while also empowering staff and faculty through hands-on training clear user guides and helpful documentation.

If collaborating and creating solutions energizes you this position offers the opportunity to lead AV projects from concept to completion. Youll work closely with department leaders and external vendors to plan upgrades and new installations fine-tune system performance and program intuitive AV control interfaces. Youll also be the go-to expert for resolving technical support requests through a help desk system delivering timely solutions that keep people connected and confident in the technology they use every day.

Why Join CWI

At the College of Western Idaho (CWI) you will work in a dynamic collaborative environment where problem-solving and innovation are valued and your contributions directly enhance the efficiency of the institution.

Essential Functions:

Deliver Reliable and High-Quality Audio-Visual Operations and Support

Install configure and maintain AV equipment including projectors sound systems microphones video conferencing units and control systems.
Setup and strike AV equipment for small-scale live events
Provide technical support for meetings conferences and events ensuring all AV equipment functions correctly.
Conduct regular maintenance checks and troubleshoot technical issues to ensure optimal performance of AV systems.
Monitor system performance and perform regular updates and upgrades to ensure they meet current technological standards.
Maintain and program the user interface for AV control systems.

Support Users Through Training Documentation and Responsive Service

Train staff faculty and occasionally non-CWI users on the use of AV systems and provide ongoing technical support.
Develop user guides and documentation to assist with the operation of AV equipment.
Handle AV technical support requests from end users through a help desk ticketing system ensuring timely and effective resolution of issues.
Document and track support issues and resolutions in the help desk ticketing system.

Plan and Execute Audio-Visual Projects and Vendor Coordination

Plan and implement AV projects including upgrades and new installations in coordination with department heads and stakeholders.
Coordinate with external vendors and contractors for the installation and maintenance of AV equipment.

What Were Looking For:

Bachelors degree in a related field (e.g. Information Technology Audio-Visual Technology Communications) or equivalent experience.
Strong technical knowledge of AV systems including installation configuration and troubleshooting.
At least 3-5 years of experience in an AV support or coordination role.
Experience installing and configuring AV control systems (e.g. Extron).
Experience with video conferencing platforms (e.g. Zoom Microsoft Teams) and remote conferencing technologies.
Excellent communication and interpersonal skills to effectively train and support staff and faculty.
Strong organizational and project management skills.
Physical ability to handle and install AV equipment including lifting and maneuvering heavy objects.
Strong documentation skills for tracking support issues and resolutions in a help desk ticketing system.

Additional Instructions for Applicants:

Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week eligibility for remote work is determined on a case-by-case basis at the hiring managers discretion. All candidates must reside within or be willing to relocate to a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

Benefits:

For information on health insurance including coverage details and plan summaries visit
Retirement plans with employer contribution of over 11%
Health Savings Accounts and Flexible Spending Accounts
Employer-paid life insurance and short- and long-term disability insurance
Eleven paid holidays per year (faculty may vary)
Generous vacation and sick leave
Paid Parental Leave
Tuition discount on classes at CWI and other colleges

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability veteran status gender identity sexual orientation or any other applicable legally protected status.

Required Experience:

Reports To:IT Manager II User ServicesPosition Status:Full-TimePosted Pay Range:$25.46 - $31.38If you love bringing technology to life and making every presentation meeting and event run flawlessly youll love this role. As the Coordinator Audio-Visual Technology youll take pride in setting up mainta...