Front Office Medical Assistant

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Medical Assistant who can help us fulfill our mission. Delivering compassionate care to enhance lives and improve communities. We are seeking someone who enjoys coordinating with people organized and excellent communication skills. Does this describe you If so you may be the person we are looking for to join our dynamic Buckeye team!

Job Preview at a Glance:

The Front Office Medical Assistant will be responsible for processing medication refill requests prior authorizations and lab addition manages prescriber schedules and acts as a liaison between consumers prescribers and other clinical staff. MAs are encouraged to apply.

Location & Schedule:

We are seeking a Front Office Medical Assistant to join our Buckeye Outpatient Clinic! This is a full-time 40 hour per week position. Medical Assistants encouragedto apply!

Responsibilities:

• Processes refill requestsmedication issues and prior authorizations
• Processes and monitors lab results
• Administers injections as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Manages Prescriber schedules (blocking documentation time meetings etc.)
• Establishes updates and maintains all client databases and scheduling of consumer appointments
• Maintains accurate thorough and current documentation of contact with consumers and services received/provided
• Coordinates transportation as clinically necessary/appropriate
• Coordinates care and needs in accordance with established policies procedures and clinical protocols
• Obtains vital signs for Prescribers
• Schedules medication counseling and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front OfficeSupervisor Program Director and/or Administrative Coordinator.
• Greets consumers and answers all incoming phone calls by third ring.
• Checks clients in/out.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS RBHA/agency Limited Income Subsidy Medicare Part D.
• Processes transfer requests
• Collects client fees/copay
• May be expected to work at various SB&H locations as required

Qualifications:

• High School Diploma or G.E.D required
• Requires prior clerical experience preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)

Preferred:

• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 1-2 years of experience in a medical or behavioral health background preferred
• Bilingual (English/Spanish)

Benefits:

• 3 weeks of PTO your 1st year of employment with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical dental and vision insurance short-term/long-term disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area rural Maricopa County Gila Pinal Mohave Coconino and Yavapai Counties. We are a well-established voice in the community with more than 115 sites over one thousand employees and 40 years experience.

At Southwest Behavioral & Health Services we believe in the power of Empowered Belonging a culture where every individuals unique perspectives backgrounds and experiences are welcomed and valued.

Were committed to creating a workplace where unique perspectives are valued personal journeys are respected and every individual is empowered to bring their whole self to a shared mission of delivering compassionate life-changing services to the communities we serve.

Through our Empowered Belonging program were committed to:

• Voice & Visibility ensuring every team members ideas experiences and contributions are recognized and heard.
• Fair Access fostering openness and fairness in opportunities for growth leadership and advancement while honoring the different journeys people take.
• Culture of Connection building authentic meaningful relationships across backgrounds roles and experiences knowing that fresh perspectives strengthen our work.
• Learning & Growth providing opportunities for ongoing development empathy and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety prioritizing the mental emotional and psychological safety of every person recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference and your impact is real.

To learn about Southwest Behavioral & Health Services mission values and services please review our website at is a drug-free workplace drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

Junior IC