IT Support Specialist

Launch Your IT Career with Us

We are building a talent pool of motivated tech-savvy individuals ready to start their journey in IT. If you have a solid foundation in technology and a passion for problem-solving this is your chance to gain hands-on experience across a range of industries and client environments.

Join us and grow your skills while supporting real-world IT operations with mentorship training and a clear path for advancement.

Tasks

What Youll Do

• Provide first-level technical support to end-users resolving hardware software and network issues
• Assist in the setup configuration and maintenance of desktops laptops peripherals and software applications
• Troubleshoot basic IT problems related to Windows/macOS/Linux Microsoft 365 email and connectivity
• Log track and document support requests and resolutions in our ticketing system
• Adhere to IT security policies procedures and compliance standards
• Collaborate with senior IT staff to escalate complex issues and contribute to team projects
• Participate in IT operational tasks system updates and rollout support

Requirements

What You Bring

• Foundational knowledge of IT concepts: operating systems (Windows macOS Linux) basic networking hardware and software
• Degree diploma or relevant coursework in IT Computer Science Information Systems or equivalent hands-on learning
• A genuine curiosity for technology and a strong desire to learn and grow in the IT field
• Excellent communication skills patience and a customer-focused mindset
• Ability to work both independently and as part of a team in dynamic environments
  Nice to Have (Bonus Skills)
• Previous internship lab volunteer or part-time IT experience
• Exposure to help desk software or IT service management (ITSM) tools
• Entry-level certifications such as CompTIA A ITF Microsoft Fundamentals or Google IT Support
• Familiarity with Active Directory mobile device management (MDM) or remote support tools

Benefits

What We Offer

• Real-world experience with diverse reputable clients across multiple sectors
• Hands-on training mentorship and professional development opportunities
• Clear pathways for career growth from junior roles to advanced IT positions
• Flexible work arrangements: on-site remote and hybrid options based on projects
• Competitive pay and benefits tailored to placement type

Location: Various Client Sites (Local) / Remote / Hybrid Options Available
Employment Type: Full-Time Contract Temp-to-Perm
Experience Level: Entry-Level/Junior