Cisco Lifecycle UCCEPCCE Engineer

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

JD-

Hands-on experience with UCCE/PCCE Implementation Upgrades
Patching
UCCE/PCCE Deployments Maintenance certificate updates
Troubleshooting
Experience level: 5 years

Good-to-Have

Preferred Qualifications:
Experience with integration with Cisco collaboration and contact
center products.
Experience with Cisco UC components
CWNA/CWSP/CWAP certifications

SN Responsibility of / Expectations from the Role
1
Responsibilities:
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and
major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption configuration
management and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades patches and maintenance strategies to
keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API Agent API Outbound Option APIs) to
streamline lifecycle operations and improve efficiency.
- Monitor system performance troubleshoot issues and provide proactive recommendations
for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products ensuring seamless
multi-channel contact center functionality.

JD- Hands-on experience with UCCE/PCCE Implementation Upgrades Patching UCCE/PCCE Deployments Maintenance certificate updates Troubleshooting Experience level: 5 years Good-to-Have Preferred Qualifications: Experience with integration with Cisco collaboration and contact center prod...