Customer Service Representative 2

Surprise, AZ - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative 2

Location: 11526 W. Bell Rd. Surprise AZ 85378
Agency: AZDES Division of Benefits and Medical Eligibility (DBME)
Position Type: Staff Augmentation
Hours: 40 hours/week (Day Shift 8:00 AM 5:00 PM)
Duration: 02/02/2026 01/18/2027
Career Level: Entry-Level
Education Required: High School Diploma or GED
Local Candidates Only

Position Overview

The Arizona Department of Economic Security (AZDES) Division of Benefits and Medical Eligibility (DBME) is seeking Customer Service Representative 2 personnel to provide high-quality customer service to the public. This position involves interacting with customers by phone and in person to provide information resolve issues and process service-related inquiries.

This is an on-site role requiring professionalism accuracy and the ability to follow established agency policies and guidelines.

Key Responsibilities

Assist customers by telephone or in person to provide information about programs services licenses registrations permits or eligibility.
Enter and update customer information process orders cancel applications and document complaints or inquiries.
Ensure all customer issues are addressed appropriately and escalated when necessary.
Maintain accurate records of all customer interactions and follow-up actions.
Resolve service or billing issues such as adjustments refunds or account updates.
Prepare and process forms including change-of-address requests service discontinuation orders and related transactions.
Refer unresolved customer issues to the appropriate department for further review.
Determine service charges collect payments or deposits and arrange billing when needed.
Contact customers to follow up on inquiries claims or required adjustments.
Perform cash-handling tasks including adding receipts reconciling cash and preparing deposits for bank or state treasury submission.

Required Skills

Ability to follow established guidelines policies and procedures.
Experience resolving difficult customer service issues.
Strong communication and customer service skills.
Ability to handle confidential information with discretion.
Basic computer proficiency (data entry and documentation).

Preferred Skills

Bilingual (English/Spanish)

Additional Requirements

Background Check & Drug Screening: Must be completed through HireRight.
Local Candidates Only:
- Must list current location on r sum .
- Must be available for in-person interviews within 1 week of posting close date.
- Must be able to start within 2 weeks of offer.
Security Clearance: Required (agency-issued).
On-site work only; no travel required.

Job Title: Customer Service Representative 2 Location: 11526 W. Bell Rd. Surprise AZ 85378 Agency: AZDES Division of Benefits and Medical Eligibility (DBME) Position Type: Staff Augmentation Hours: 40 hours/week (Day Shift 8:00 AM 5:00 PM) Duration: 02/02/2026 01/18/2027 Career Level: E...