Senior Customer Success Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

MW Partners is currently seeking a Senior Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

Accountable for Customers overall success with Client including renewals adoption of Client solutions customer health and satisfaction
Act as a trusted Customer point of contact throughout the Customers lifecycle define measurable success plan with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
Effectively network within accounts in order to achieve successful execution of the customers strategy and roadmap
Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and effectively using the customer engagement model to align track and evolve customer business goals
Drive adoption of Experience Cloud products using data to provide insights and progress from baseline through the maturity curve
Foster innovation by sharing resources and new ways your customers can use Client solutions to advance their digital maturity
Identify Customer risk and work with extended team to create and execute on get well plans
Be the voice of the customer internally at Client sharing strategic use-cases process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

Requirements:

Bachelors Degree and/or relevant work experience
10 years of Customer Success experience in Software as a Service Digital Marketing
Passion for driving customer success and measurable outcomes
Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster joint partnership
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients.
Ability to prioritize multi-task and perform effectively under pressure
Exceptional organizational presentation and communication skills both verbal and written
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)

For a confidential discussion or to find out more contact Amit Kumar on or apply now.

MW Partners is currently seeking a Senior Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties: Accountable for Customers overall success with Client including renewals adoption of Client solutions custome...

MW Partners is currently seeking a Senior Customer Success Manager to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

Accountable for Customers overall success with Client including renewals adoption of Client solutions customer health and satisfaction
Act as a trusted Customer point of contact throughout the Customers lifecycle define measurable success plan with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels.
Effectively network within accounts in order to achieve successful execution of the customers strategy and roadmap
Deliver an exceptional customer experience with proactive communication orchestrating the right internal resources and effectively using the customer engagement model to align track and evolve customer business goals
Drive adoption of Experience Cloud products using data to provide insights and progress from baseline through the maturity curve
Foster innovation by sharing resources and new ways your customers can use Client solutions to advance their digital maturity
Identify Customer risk and work with extended team to create and execute on get well plans
Be the voice of the customer internally at Client sharing strategic use-cases process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

Requirements:

Bachelors Degree and/or relevant work experience
10 years of Customer Success experience in Software as a Service Digital Marketing
Passion for driving customer success and measurable outcomes
Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster joint partnership
Strong consulting skills and proven results working as a trusted advisor to drive business value for clients.
Ability to prioritize multi-task and perform effectively under pressure
Exceptional organizational presentation and communication skills both verbal and written
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)