salesforce developer

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking Salesforce Developer Please see the job description below for your reference.

Role: Salesforce Developer

Location: Alpharetta GA ( 3 days Hybrid per week )

Role Summary

We are seeking a Salesforce professional with strong Agentforce Voice deployment experience deep Genesys Contact Center integration background and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.

This role will design deploy and optimize AI-powered voice and service experiences integrating Salesforce Agentforce with Genesys to improve customer engagement reduce agent effort and drive operational efficiency.

Key Responsibilities

• Lead Salesforce Agentforce Voice design and deployment for contact center use cases
• Architect and implement Salesforce Genesys CTI integrations (voice chat IVR routing)
• Configure and optimize Salesforce Service Cloud (Case Management Omni-Channel Knowledge Entitlements)
• Implement SRMEA capabilities including service request management escalation and resolution workflows
• Enable AI-driven voice features: call transcription intent detection summarization next-best action
• Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
• Integrate downstream systems (CRM ERP billing knowledge middleware)
• Lead solution design data flows security and compliance for regulated and non-regulated environments
• Collaborate with business IT and contact center stakeholders during discovery build UAT and rollout
• Support production stabilization optimization and continuous improvement initiatives

Required Skills & Experience

Salesforce & AI

• 8 years of Salesforce experience with Service Cloud
• Proven Agentforce Voice or AI-powered voice automation deployment experience
• Strong knowledge of Omni-Channel Einstein AI flows Apex and integrations
• Experience implementing SRMEA or enterprise service management patterns
• Apex LWC Customization

Contact Center & Genesys

• Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
• Expertise in CTI IVR call routing screen pops and call lifecycle events
• Integration experience using Genesys APIs webhooks and middleware

Integration & Architecture

• Experience with REST/SOAP APIs middleware (MuleSoft preferred)
• Strong understanding of data models security and performance optimization
• Experience integrating voice chat email and digital channels into Salesforce

Best Regards

Sunitha Thapa

Momento USA Exceeding Customer Expectations

440 Benigno Blvd Unit#A 2nd Floor. Bellmawr NJ 08031

Interstate Business Park

Desk Ext 1025

Email:

Web:

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.