Technology Partner Enablement Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

Intercoms Technology Partner Ecosystem is vast and growing with over 400 apps in our app store and high-impact integrations with platforms like Fullstory and Shopify. We are seeking a Technology Partners Enablement Manager to own the enablement strategy for this critical ecosystem focusing on ensuring our partners can effectively build market and sell around our mutual integrations. This role is a unique blend of scaled content management for the broad app store and high-touch support for strategic integration partners with direct accountability for the revenue generated by this ecosystem.

What will I be doing

• Develop and manage the technical and sales enablement curriculum specifically for Technology and App Store partners ensuring they understand the value and mechanics of Intercoms APIs and integration points.
• Own the enablement readiness plan for all strategic product launches and new integration rollouts guaranteeing that Technology Partners are fully prepared at the moment of general availability.
• Manage a two-pronged enablement approach: scalable training for 400 App Store partners (via LMS) and high-touch bespoke deep dives for strategic integration partners (Fullstory Shopify etc.).
• Collaborate closely with the Product and Engineering teams to translate complex technical updates into clear actionable enablement assets for the partner community.
• Maintain direct accountability for the programs success metric: Revenue generated from integrations (e.g. through co-marketing campaigns and partner-led sales).
• Ensure all enablement materials are hosted and easily accessible via the Partner Enablement Hub and LMS working with the Scaled Partner Enablement Manager to maintain content standards.
• Report to the Senior Director of Enablement acting as the GTM representative for the Technology Partner function.

What skills do I need

• 5 years of experience in Partner Enablement Technical Enablement or Product Marketing with direct experience supporting a Technology or App Ecosystem.
• Mandatory experience leading enablement or readiness efforts for product launches and new app integration partnerships.
• A solid understanding of API usage platform integration concepts and how to communicate technical value propositions to a business audience.
• Demonstrated ability to manage programs with both scaled (many partners) and high-touch (few strategic partners) elements simultaneously.
• Experience tracking and reporting on revenue-based KPIs related to the Technology Partner channel.
• Familiarity with the required tooling including an LMS (e.g. Docebo) CRM (Salesforce) and content platforms (Highspot).

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• A collaborative innovative work environment where your contributions have a direct impact on the company and its enterprise customers.
• Opportunities for professional development and growth.
• A culture that fosters curiosity customer obsession and technical excellence.
• Competitive salary and meaningful equity.
• Comprehensive medical dental and vision coverage.
• Regular compensation reviewsgreat work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades friends and family!

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.