Salesforce Support & QA Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Citco:
The market leader. The premier provider. The best in the business. At Citco weve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand push beyond the boundaries of our industry and shape its future. From working exclusively with hedge funds to serving all alternatives corporations and private clients our organization has grown immensely across asset classes and geographies. For us this progress is a pattern that well only maintain as we move forward always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space we say: Welcome to Citco.
About the Team & Business Line:
Fund Administration is Citcos core business and our alternative asset and accounting service is one of the industrys most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
We are building Citcos Salesforce Platform as the unified digital backbone for Client 360 Investor 360 Onboarding Backbone Data Quality and Enterprise Process Automation redefining how Citco engages clients and investors globally.
Responsibilities
THE OPPORTUNITY
We are seeking a Senior Salesforce Developer. This role is ideal for someone who brings deep hands-on expertise strong solutioning capabilities and the maturity to influence design decisions while still actively building scalable solutions.
You will contribute to high-impact releases (1.01.2 and beyond) including Client 360 Dynamo migrations Investor onboarding UAT workflow enablement and integrations with Data Cloud DataBricks Fusion AXI and FenX.
THE TEAM
Citcos Client Systems group blends product architecture and engineering disciplines to design and deliver enterprise Salesforce platforms supporting GRM teams Client Onboarding Business Development Investor Services and Operations.
We operate in agile pods work alongside global stakeholders and embody a culture of quality ownership and thoughtful innovation
THE ROLE SENIOR SALESFORCE DEVELOPER
This role bridges advanced technical execution and solution collaboration. You will architect and build but without full people-management responsibility.
Experience Range: 10 years overall tech experience including 6 years in Salesforce development
KEY RESPONSIBILITIES
Solution Design & Development
Translate business requirements into scalable technical designs using Apex Lightning Web Components Flow SOQL/SOSL and other platform capabilities.
Configure and customize Sales Cloud and Service Cloud (with strong focus on Opportunity Management Case Management and Client/Investor lifecycle automation).
Develop and enhance integrations using REST/SOAP APIs Data Cloud and middleware across platforms like Fusion AXI Dynamo and DataBricks.
Support Experience Cloud/Portal configuration for external investor and client access.
Platform Quality & Assurance
Conduct peer code reviews enforce coding and security standards and mentor junior developers.
Optimize performance governor limits and transaction handling.
Participate in CI/CD pipelines and ensure clean deployments across DEV QA UAT and Production.
Collaboration & Advisory
Collaborate with architects BAs product owners and data teams during solution design and sprint planning.
Support UAT user story refinement and backlog grooming.
Own technical enhancements for major platform releases
Continuous Improvement
Track upcoming Salesforce releases (Data Cloud Einstein AgentForce Marketing Cloud Hyperforce) and recommend adoption.
Contribute to reusable component libraries documentation and platform standards.
Qualifications
WHAT WE ARE LOOKING FOR
Education
Bachelors degree in Information Systems Computer Science Business or a related field.
Experience
57 years of experience in Salesforce support QA or operations roles.
Strong hands-on expertise in Sales Cloud; exposure to Marketing Cloud or Service Cloud is an advantage.
Proven track record of managing data loads governance and reporting at scale.
Demonstrated experience in QA testing for Salesforce releases and integrations.
Financial services or enterprise-scale Salesforce experience preferred.
Skills
Strong knowledge of Salesforce configuration security data models and reporting.
Proficiency with Data Loader Excel and QA/testing tools.
Ability to create complex reports and dashboards aligned to business KPIs.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills with the ability to work with technical teams and business users.
Self-starter with strong organizational skills and ability to manage multiple priorities.
Certifications
Salesforce Certified Administrator required (Advanced Admin or other Salesforce certifications a plus).
WHY CITCO
Play a key role in building Citcos Salesforce Center of Excellence.
Gain exposure to enterprise-level Salesforce governance support and QA in a global environment.
Contribute directly to Citcos client engagement and digital transformation strategy.
Competitive compensation benefits and hybrid work arrangements.
Required Experience:
IC
Key Skills
- Anti Money Laundering
- JSP
- Law Enforcement
- Account Management
- ABAP
- Digital
About Company
At Citco, we don't just provide bespoke solutions and better results. We’re a true partner dedicated to developing rich, long-term relationships through gold standard services.
