Senior Business Systems Analyst Veeva

Are you a Veeva-minded problemsolver with a passion for translating business needs into scalable highimpact technical solutions

Abbott is expanding its Commercial Technology team and were looking for a Senior Business Systems Analyst to support and evolve our Veeva CRM ecosystem across global markets.

Youll work closely with our Veeva System Architect and partner with business commercial sales and IT stakeholders to enhance field force effectiveness and shape the future of our commercial platforms.

What Youll Do

As the Senior BSA you will become the key connector between the business and our Veeva technology landscape. Your work will include:

Partnering & Analysis

• Work directly with business partners to understand commercial requirements and translate them into functional specifications.

• Analyze processes identify gaps and propose solutions leveraging Veeva CRM Veeva Vault or other commercial platforms.

• Support the full requirements lifecycle: discovery documentation validation delivery.

Solution Design & Delivery

• Convert business needs into clear scalable solution designs.

• Lead data and process modeling impact assessments and change management.

• Coordinate and perform testing (UAT functional validation) to ensure highquality releases.

Technical & System Expertise

• Provide L2/L3 support troubleshoot issues and design longterm resolutions.

• Recommend improvements enhancements and optimizations to elevate user experience.

• Oversee minor projects enhancements and bug fixes from concept to delivery.

Stakeholder Engagement

• Build strong relationships across Commercial Sales IT and vendor teams.

• Conduct training demos and onboarding sessions for users.

• Oversee contractors analysts and QA/test partners where needed.

What Youll Bring

Required

• Bachelors degree.

• 57 years experience in healthcare life sciences or similar regulated environments.

• Experience with Veeva CRM Veeva Vault (SFDC) or other large commercial applications.

• Minimum 4 years as a Business Analyst working with packaged CRM systems.

• Strong communication and stakeholdermanagement skills.

• Ability to translate business requirements into highquality scalable solutions.

• Ability to manage multiple projects in a dynamic matrixed environment.

• Strong analytical and problem-solving skills.

Preferred

• Handson Veeva or Salesforce implementation experience (user stories config functional design).

• Experience with Opportunity & Lead Management Sales/Service processes Inventory or Asset Management.

• Exposure to data warehousing MDM and regional/global solution rollouts.

• Familiarity with SDLC Agile Waterfall Jira/Confluence HP ALM Tricentis QTest.

• Experience working with validated systems (GxP).

• Creativity in problem-solving and influencing business decisions.

• Willingness to travel 1020% (including international).