Customer Insurance Specialist | S1 | Retail & Business Banking Glasgow SVS

IT STARTS HERE

Santander () is evolving froma global high-impact brandinto atechnology-driven organisation and our people are at the heart of this journey.Together we are driving acustomer-centric transformationthat values boldthinking innovation and thecourage to challengewhatspossible.

This is more than a strategic shift.Itsa chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help morepeople and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

THE DIFFERENCE YOU MAKE

Insurance Directis looking for aCustomer Insurance Specialistto join our team based at our Glasgow Head Office.This is an exciting opportunity to join a centre of excellence within the bank supporting customers with their Home and Life Insurance options.

As a Customer Insurance Specialistyoullfocus on delivering excellent customer service while helping customer understand their insurance options in a non-advised environment.Youllbuild strong relationships through quality conversations putting Santander customers at the heart of everything you do while identifyingappropriate opportunitiesto protect what matters most to them.

Youllwork within a regulated framework withfull training provided ensuring you feel confident in our products processes and regulatory requirements. Ongoing coaching support and development will help you build andmaintainyour knowledge grow your capability and develop your career.

Working as part of a supportive and collaborative teamwellhelp you reach your full potential broaden your skills and deliver the high standard of servicewereproud of.

Wereshaping the way we workthrough innovationcutting-edgetechnologycollaborationand the freedom to explorenew ideas. To succeed in this role you willbe responsible for:

• Engaging customers in clear balanced conversations to understand their insurance needs and presentappropriate productsand services in a non-advised environment

• Delivering an excellent customer experience through a combination of inbound calls and planned follow-up appointments

• Taking ownership of your personal development building product knowledge and confidence within a regulatory framework

• Working within policies guidelines and regulatory requirements always ensuring good customer outcomes

• Explaining complex information in a clear simple and customer-centric way enabling customer to make informed decisions

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation.Wereenabling teams to go beyondby valuing who they are and empowering what they bring.

The following requirementsrepresentthe knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hard Skills

• Experience of working in a customer-focussed and customer-driven environment (Required)

• Good working knowledge of Microsoft applications (e.g. Excel Outlook Word Teams) (Required)

• The right to work in the UK (Required)

• Previousexperience within Insurance products and services (Preferred)

• Experience following verbatim scripts and the ability to take direction within a regulated environment (Preferred)

Soft Skills

• Strong active listening skills with the ability to respond with empathy and understanding (Required)

• Clear and confident verbal communication skills (Required)

• Ability to adapt your communication style to meet the needs of different customers (Required)

• Experience supporting customers in vulnerable situations or the ability to recognise vulnerability and respond appropriately (Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay.Itsabout the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

• The role offers a salary range of24992 to 28726 depending on additionyoullreceive a500 annual cash allowanceto spend across ourgreat rangeof benefits.You may also be eligible for adiscretionary performance-related bonus scheme. Final salary and reward details will be confirmed following a successful application and interview process.

• 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with theoptiontopurchaseup to 5 contractual days per year.

• Voluntary healthcare benefits at discounted rates. Including: medical insurance dental insurance and health assessments

• We put 8% of salary into your pension even if youdontcontribute yourself.Wellpay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.

• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates foradditionallife assurance and critical illness cover.

• Share in Santanders success by saving or investing inour shareplans.

• As a Santander UK employee youare able torequest staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services

• Competitive rewardsthat reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mentalsocialand financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexiblehealthcareand mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcareoptionsand tailored wellbeing support.

• Time to give backthrough volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunitiesto shape your career learn new skills and explorewhatspossible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santanderwereproud to be an inclusive organisation thatprovides equal opportunities for everyone regardless of age gender disability civil status racereligionor sexual orientation.

Werecommitted to creating a recruitment experiencethatsaccessiblefairand welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with ahybrid working pattern where colleagues are expected to attend the officeat least 12 days per month(pro-rata for part-time roles).

When applying please consider the travel distancetimeand cost to your chosen office location(s).

The role is35 hoursper week working acrossMonday to Fridaybetween8am and 6pm andSaturday 9am to 4pm(with a requirement to work1 in 3 Saturdays).

Theinitialtraining period will be three weeksfull time and on site runningMonday to Friday 9am to 5pm.

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

Iftheresanything we can do in the recruitment process to help you achieve your best get in touch. Whetheritsa copy of our application form in another format oradditionalassistancewereavailable through email. You can contact us at.