ServiceNow Developer (Mid Level)

As a ServiceNow Developer you play a pivotal role in successfullydevelopingand deploying ServiceNow solutions for our this role you willbe responsible forcontributing todesigningconfiguring customizing and implementing ServiceNow applications to meet specific client business requirements. Your technicalexpertise attention to detail and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Job Location: Remote

Your responsibilities include:

• Solution Discovery & Design:Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.

• Technical Implementation:Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop andmaintaincomplex scripts business rules and UI policies.

• Data Migration:Support data migration design and activities from legacy systems to ServiceNow ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structuresleveragingout-of-the-box data schemas before designing custom tables and fields.

• Integration Management:Assistarchitects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation:Create detailed documentation of configurations customizations data schemas and other technical decisions for future reference.

• Testing and Quality Assurance:Conduct thorough testing of ServiceNow configurations tovalidatefunctionality data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training:Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management:Support change management efforts byassistingsenior developers architects and users during the transition period addressing inquiries and resolving issues promptly.

• Incident and Problem Resolution:Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

• Security and Compliance:Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning:Stay updated on the latest ServiceNow features enhancements and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform. Continue certification and trainingprocessto meet Practice standards and growth areas and contribute to the continued success of the team.

• Collaboration and Communication:Work closely with project managers other implementation specialists and stakeholders to ensure seamless project coordination and effective regular communication including risks issues successes and overall project status.

Required Experiences and Certifications

• US Citizenship is(required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.

• 3 years of software development experience

• 1years of experience implementing ServiceNow solutions

DesiredSkills

• 1 year experience with CSM or ITSM

• 1 year experiencetroubleshooting and resolving technical issues related to ServiceNow implementations.

• 1 year experience scripting beyond basic ServiceNow scripts

• 1 year experience in Agile Scrum

• Certified in one or more additional mainline certifications with preference for:

  • ServiceNow Certified Application Developer

  • ServiceNow Certified System Administrator

  • Certified Implementation Specialist Human Resources

  • Certified Implementation Specialist Customer Service Management

  • Certified Implementation Specialist Discovery

  • Certified Implementation Specialist Software Asset Management

  • Certified Implementation Specialist Project Portfolio Management

• Experience in App Engine

• Service Portal customization experience

• Hands-on experience (>480 hourseach) configuring or building 3 or more ServiceNowapplications.

• In-depth knowledge of ServiceNow platform capabilities modules and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong scripting skills in JavaScript andGlideScript

• Strong technical skills including workflow configuration and business rule development.

• Experience in customizing UI and creating complex workflows.

• An understanding of integration techniques with external systems

• Hands on experience troubleshooting and resolving technical issues.

• An active DHS orDoWclearance

Professional Skills

• Detail-oriented tendencies with excellent problem-solving and analytical abilities.

• The ability to work effectively in a team-oriented collaborative environment.

• Excellent communication and interpersonal skills with the ability to interact with clients and internal teams professionally.

• Ability to work in afast pacedenvironment

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.