IS Technician ISHELP Americas
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At GHD we dont just believe in the power of commitment we live and breathe it every day.
Thats why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. Well empower you with the right technology and training as you bring ideas and projects to life.
Together with your colleagues clients and partners you can make an impact that is felt by all. See where your commitment could take you.
Who are we looking for
Were looking for anIS Technician ISHELP to join our IS Service Delivery Team Leader - Americas.
Duties and responsibilities include but not limited to:
- Provide end user support and customer service for clients within and across zones on company supported computer applications and platforms via voice email and chat
- Provide technical support for Server Workstations and Service Desk through remote assistance
- Assist users with application and operating system problems and resolve their computing requirements in a timely manner
- Accurately log all client requests in the Service Desk ticketing system
- In line with SLAs diagnose and resolve client issues related to hardware telephone printers software etc including upgrades
- Leading by example champion a customer service culture within the team
What you will bring to the team:
- Bachelors Degree Engineering (Computer/Telecommunications) Computer Science/Information Technology or equivalent
- Preferably with at least 2 years Help Desk/Technical Support experience
- Industry certification (ie MSCE ITIL) would be desirable
Work schedule:40 hours/week / 10:00 pm to 6:00 am / Hybrid 3 days a week in the office
This job offer is based in Cebu City.
Applicants must be a Filipino citizen or have the right to work in the Philippines.
#LI-JL1
#LI-Hybrid
Required Experience:
IC
Key Skills
- Aeronautical
- Healthcare Attorney
- Fitness
- General Services
- Account Management
- Export Documentation
About Company
GHD is one of the world’s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. We provide engineering, architecture, environmental, advisory, digital and construction services t ... View more
