Sr. Manager, Commercial Payments Implementations

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

The Sr. Manager Commercial Payments Implementations is responsible for defining and executing the enterprise implementation strategy for Commercial Payments partners and clients. This role owns the end-to-end implementation lifecycle and ensures clients are onboarded efficiently compliantly and in a manner that accelerates adoption time-to-revenue and long-term retention.

This role leads and develops the Implementations organization establishes scalable operating models and serves as a key strategic partner to Sales Product Risk Operations and Account Management. This role acts as the voice of implementation and commercial payments client readiness within the organization and plays a critical role in enabling sustainable growth and client satisfaction.

About This Role:

Team Leadership and Development

• Provide senior leadership to the Commercial Payments Implementations organization setting strategic direction priorities and performance expectations aligned to enterprise objectives.
• Lead mentor and develop implementation leads and specialists building a scalable high-performing organization capable of supporting growth across all Commercial Payments channels.
• Establish clear accountability frameworks role clarity and performance management standards to drive consistency quality and execution excellence.
• Own workforce planning capacity modeling and hiring strategy in partnership with leadership and HR to ensure appropriate coverage aligned to sales pipeline and portfolio needs.
• Drive succession planning and talent development to ensure leadership continuity and long-term organizational health.

Strategic Planning and Execution

• Define and own the enterprise implementation strategy for Commercial Payments ensuring alignment with portfolio growth product roadmap and go-to-market priorities.
• Serve as a point of contact for Commercial Payments in partnership with Product and Onboarding teams to explore design and execute the digital onboarding tool strategy including:
• Defining implementation requirements and success criteria
• Evaluating client and internal readiness
• Influencing prioritization and roadmap decisions
• Overseeing phased rollout adoption and performance outcomes
• Partner with Product to ensure onboarding and implementation considerations are embedded early in product design enhancements and launches.
• Analyze performance data client feedback and operational metrics to identify trends risks and opportunities for improvement.
• Translate strategic initiatives into executable roadmaps ensuring clear ownership timelines and cross-functional alignment.

Client Experience and Lifecycle Impact

• Own the end-to-end implementation lifecycle ensuring implementation practices accelerate time-to-revenue drive early adoption and support strong downstream retention outcomes.
• Serve as the senior escalation point for complex high-impact or strategically sensitive client implementations.
• Champion a consultative onboarding approach that reinforces FNBOs value proposition as a strategic Commercial Payments partner.

Cross-functional Collaboration and Influence

• Act as the implementation leader across cross-functional forums partnering closely with Sales Product Credit Risk Legal Operations Technology and Training teams.
• Serve as the voice of implementation and client readiness advocating for operational feasibility scalability and client impact in enterprise decision-making.
• Establish governance and communication mechanisms to ensure consistent execution prioritization and accountability across teams.

Performance Capacity and Reporting

• Own enterprise implementation KPIs including cycle time client readiness adoption milestones satisfaction and post-implementation outcomes.
• Lead demand forecasting and capacity planning aligned to sales pipeline portfolio growth and strategic initiatives.
• Prepare executive-level reporting insights and recommendations for senior leadership to support strategic decision-making.

Risk Management and Compliance

• Ensure implementation practices adhere to regulatory requirements network rules contractual obligations and internal risk standards.
• Identify risks and lead mitigation strategies in partnership with Risk Compliance and Legal teams.
• Ensure appropriate controls and documentation are embedded within both traditional and digital onboarding models.

Process Improvement Innovation and Best Practices

• Establish and govern best practices standard operating procedures and implementation frameworks across Commercial Payments.
• Stay informed of industry trends emerging technologies and competitive onboarding models to continuously evolve implementation strategy.

Other duties as assigned by leadership.

The Ideal Candidate for This Role:

Qualifications:

• Bachelors Degree preferred (Finance Business or other related field of study)
• 7 years of experience in Commercial Payments Treasury Financial Services or complex client onboarding environments with at least 7 years of progressive leadership experience.
• Proven ability to lead and scale teams manage leaders and drive execution across multiple concurrent initiatives.
• Strong strategic analytical and operational acumen with the ability to translate strategy into executable plans.
• Excellent communication presentation and influencing skills with demonstrated success partnering across cross-functional and senior stakeholder groups.
• Experience designing implementing and optimizing client onboarding implementation or lifecycle processes.
• Proficiency in CRM platforms and related operational tools (e.g. Salesforce).
• Demonstrated ability to operate effectively in a fast-paced evolving environment while balancing competing priorities.

Additional Requirements:

• Strong problem-solving and decision-making skills particularly in complex or ambiguous situations.
• Advanced project and program management capabilities across cross-functional initiatives.
• Commitment to delivering exceptional client and internal partner experiences.
• Ability to adapt quickly to changing business priorities and organizational needs.
• Willingness to travel for in-person meetings client engagements or team events as required.

Desired:

• Experience across Commercial Card Treasury Global Banking Merchant and/or FinTech environments.
• Knowledge of applicable credit card network rules regulations and compliance considerations.
• Experience working with Salesforce and related sales or onboarding platforms.
• Demonstrated experience supporting or leading digital onboarding or technology-enabled transformation initiatives.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $81721.00-$138925.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

This position is open to remote candidates reflecting our commitment to attracting exceptional talent regardless of geography. Weve designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location this position requires onsite presence. For those beyond this radius embrace the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location youll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.