Process Associate, Account Strategist onsite in Richardson TX

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate Account Strategist!

In this role you will play a key part in supporting programs and processes that drive revenue growth for a global social media platform. Leveraging your sales and call center experience you will engage with clients optimize their advertising campaigns and contribute to their success.

Responsibilities

This role comprises 30% managing the book of business 60% client pitching and engagement through virtual meetings and 10% supporting other business activities and participating in training sessions.

Drive engagement and revenue growth within the book of business by prioritizing top accounts delivering tailored product recommendations and executing effective budget discussions to achieve increases.

Utilize provided tools to research customer contact information and ensure successful connections are established through emails SMS messages and warm calls as needed. Outreach efforts should include a thorough account scrub to tailor communication effectively.

Develop a comprehensive understanding of customers ad campaigns to provide relevant consultative support and assist them in achieving the best possible ROI on their ad spend. Keep customers engaged by scheduling regular follow-up meetings and outreach and calls regularly

Represent the brand by delivering the highest level of sales and operational customer service ensuring an exceptional customer experience.

Stay updated by learning new sales programs and ad products as they are introduced.

Qualifications we seek in you!

Minimum Qualifications/Skills

Strong customer care and sales mindset focused on delivering exceptional client experiences.

Proven experience in sales or call center operations with a demonstrated ability to meet or exceed targets.

Comfortable engaging with clients daily through virtual meetings calls and written communication.

Ability to manage multiple tasks effectively with strong attention to detail.

Adaptable and thrives in a fast-paced dynamic environment.

Excellent presentation written and verbal communication skills.

Team player with a collaborative attitude and problem-solving mindset.

Preferred Qualifications/ Skills

Familiarity with digital advertising platforms or ad sales processes.

Experience working with metrics to evaluate and optimize performance.

Passion for social media marketing and a willingness to grow in the digital advertising space.

Proven ability to meet sales goals and drive business results.

The approximate annual base compensation range for this position is $19.00-$21.00 per hour. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Location-based Roles (e.g. Richardson roles metro area can be adjusted by role location) Los Angeles California based candidates are not eligible for this role. area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.