IT Client Services Analyst

Ramsey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity: The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer service desktop and application support process improvement and understanding customer expectations and requirements.

Location: Ramsey Minnesota or Fargo North Dakota
Work Arrangement: This role is hybrid where you will be expected to be in the office 2-3 days per week.
The salary range for this role is: $28.00/hour - $42.00/hour

Your New Role

Provides ITdesktopservices/supportfor employees and customers.
Participate in answering incomingsupportcalls and managing call queue.
Ensure tickets are worked and resolved in accordance with SLA using ticket management system.
Facilitate accurate records by ensuring equipment asset tags are updated in system.
Providetechnical knowledge and advice to drive improvement initiatives.
Delivery of defined starter/mover/leaver services.
Contribute to the development and maintenance of IT procedures by identifying opportunities forimprovement sharing best practices and updating documentation as necessary.
Contribute to a positive work environment by demonstrating cultural expectations and influencingothers to reward performance and value can do people accountability diversity and inclusionflexibility continuous improvement collaboration creativity and fun.

Required Qualifications

Associates degree or equivalent combination of education and work experience

Skills: Applications Support; Communication; Critical Thinking; Customer Service; Financial Systems; Incident Response; Information Technology (IT) Support; Intentional collaboration; Managing performance; Mentorship; Problem Solving; Risk Management; Service Improvement; Stakeholder Management; Technical Support

Preferred Experience

Knowledge of general computer troubleshooting andsupport.
Terminology function and fundamental capabilities of common computers software information and communicationtechnology devices components and concepts.
Microsoft Windows 11
Microsoft Office
Citrix Workspace
Active Directory
VPN
MFPs (multi-function printers)

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular full-time and part-time employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:

Hybrid Working a mix of working from home and in the office

22 weeks of paid leave for family growth with 12 weeks available to all parents on a gender-equal basis

Competitive 401(k) program with company match up to 8%

Well-being program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice

Tuition Reimbursement for professional certifications and continuing education

Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community

To learn more click here: Benefits QBE US.

Why QBE What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.

Join us now so you can be part of our success and we can be part of yours!

is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:

Applications Support Communication Critical Thinking Customer Service Financial Systems Incident Response Information Technology (IT) Support Intentional collaboration Managing performance Mentorship Problem Solving Risk Management Service Improvement Stakeholder Management Technical Support

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Required Experience:

Primary DetailsTime Type: Full timeWorker Type: EmployeeThe Opportunity: The purpose of this role is to provide IT support by troubleshooting hardware and software for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience. Strong focus on customer...