Assistant Supervisor SOC
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mayo Clinic Assistant Supervisors assist the SOC Supervisors in overseeing all SOC Dispatch operations for the coordination of emergent and non-emergent requests for Mayo Clinic Security services both Enterprise and campus-specific. Provides coverage of a SOC Operator position while the absence of a SOC Supervisor provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Security Leadership.
Assists with SOC training for all new employees ongoing continuing education training quality assurance and continuous improvement. Assists the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week the absence of a SOC Supervisor will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual the absence of the SOC Supervisor gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the SOC and fills the Security Hospital Incident Command role when needed. Other projects as assigned.
The SOC Assistant Supervisor performs all core SOC Operator functions while serving as the on-duty leader of the Security Operations Center. This role is the primary point of contact for on-site leadership and is responsible for running the room 24/7 during assigned shifts.
Assistant Supervisors provide real-time operational oversight decision-making and escalation management while maintaining the same high-level communications and situational awareness responsibilities as SOC Operators.
Leadership & Command Responsibilities
Serve as the lead authority in the SOC during assigned shifts
Act as the primary liaison for on-site leadership and responding partners
Coordinate complex or high-risk incidents and ensure proper escalation
Maintain operational flow during high-volume or critical events
Support and guide SOC Operators in real time during emergent situations
Communications & Monitoring (Same as SOC Operator)
Lead and manage radio phone intercom and dispatch communications
Oversee monitoring of cameras alarms access control and alerting systems
Ensure accurate documentation and adherence to response workflows
Ideal for Candidates Who
Excel in command-and-control environments
Are comfortable making decisions with incomplete or evolving information
Can maintain focus and authority during sustained high-tempo operations
Communicate clearly and confidently with leadership and frontline staff
Who Thrives Here
Who Thrives in the SOC
This role is a strong fit for individuals with experience or interest in:
Dispatch emergency communications 911 or call centers
Radio-based operations (public safety security military aviation)
High-reliability environments requiring constant vigilance
Roles requiring sustained attention pattern recognition and rapid prioritization
If you are energized by communication awareness and real-time problem solving the SOC offers a challenging and meaningful career path.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Qualifications
Bachelors degree with one year of operations center security healthcare law enforcement or military experience or Associates degree with three years of operations center security healthcare law enforcement or military experience or HS/GED with five years of operations center security healthcare law enforcement or military experience. Bachelors degree preferred experience working within a security/emergency dispatch or operations center preferred. experience with Microsoft Office required. Project management experience preferred. Working knowledge of security systems technology (video management access control and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail-oriented mission-driven and able to multi-task continuously. Emergency Telecommunications certification is preferred. Board certification through ASIS (CPP or PSP) preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients Physicians and staff. Demonstrates behaviors consistent with Mayo Core Principals.
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The GSOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.
Required Experience:
Manager
Key Skills
About Company
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